Enterprise Rent-A-Car

Never have posted a review but I needed to share this. This is the first time I have rented a car... So, I rented a car from them for 3 days. When I first got there, the agent and I looked at a car and did the whole inspection. Then I asked how much more it was to rent a mustang. Since I decided to rent the mustang, while we were doing the paperwork for the original car, the agent had to go back inside to redo all of his computer work and when he came and after we looked over the mustang, I decided I didn’t want it. So we had to go back inside again and redo all the paperwork for another car and the agent didn’t do an inspection. Just showed me the one scratch on the report. Told me how much to fill the tank for when I return it. Then show me the odometer and I signed away, not thinking that there was any more damage since he didn’t mention it. I drove off not minding anything. Got home and noticed that there was a small crack in the windshield. Didn’t call them because of the time (they were closed) but I also noticed there was more damage to the car and I took photos (didn’t take a photo of the windshield). So the next day I go to drive it and there wasn’t any washer fluid, three tires were completely flat. As well as, the high beams did not work... I bought washer fluid for their car and filled it up for them. When I brought back the car, I walked in there and told them about the scratch I noticed on the windshield as well as the damage and the washer fluid and how the high beams didn’t work. The lady I dealt with was completely rude. Told me that they didn’t have on record the damaged windshield and that I should’ve noticed it during the inspection. I told her that we didn’t do a inspection because the other agent walked me around 2 other cars and just had me sign and leave. As well as she didn’t care about the high beams or the washer fluid. So end of story I got charged for the windshield when I know I didn’t cause that and now I’ve spent 700$ on a rental car for three days because they don’t do their job and inspect their cars throughly. HOW DO YOU NOT KNOW THE HIGH BEAMS DO NOT WORK. That is not only unprofessional, but also a safety risk. But again, they don’t care. Would never trust them again for a car. Everyone walk the car after the agent goes away. Learn from “ MY”mistake.

Earlier in the week I called the Enterprise.com customer service toll free numbernI spoke with a woman made a reservation for a pick-up for Saturday March 27. She sent me a confirmation emailnThe pricenThe extra drivernThat there would be a pick-up because I explained exactly why it would have to be a pick-upnNot one thing the Enterprise company confirmed or anything at all they led me to believe was true. Not one single thingnWhat I desperately needed and was guaranteed would've NEVER happenednThe manager of the valley ave in Winchester got repeated calls from me. He did everything he possibly could to help me. So far above way and beyondnIn the end, after talking to Enterprise corporation and believing them I could not get not only what they told I would get or at the price. They did however cost me precious timenThe only person that was honest and he REALLY tried, and he didn't have to, was actually actively searching for a vehicle and even with repeated calls he was ALWAYS patient and kindnEnterprise, the main office, made my life hell and I know I made the manager , Kyle's, life hell. He actually said when I'm ready I could call him.nThank you sir, I am so much more than grateful to you

I have rented from here more than 20 times for work trips and have had consistently good experiences. Service is fast and polite, cars are clean, and I've had some nice free upgrades on occasion. Never had any problem.

Very pleasant experience. All staff was courteous and very helpful. Excellent communication, quick responses.The car was also very nice.

I had a great experience with my rental process from making the reservation online to dropping the vehicle off after my trip. I was completely impressed with the choice of vehicles I had to choose from too. The cost of everything was great as well. When I picked up the vehicle I was there about 20 minutes if that before I was on my way. Very impressed, will definitely rent again in the near future. Good job Enterprise!