Steven Toyota

Took my Tundra in for an oil change, tire rotation and overall once over in preparation for a major road trip. They found my battery cable connections needed cleaning and recommended a transmission fluid flush due to the mileage. All was done well, in a timely manner and very satisfactorily. They have a new system which allows the service tech to video items discovered during the service which should be addressed so the customer can actually see the issue, with an estimated cost, in order to make a decision to repair now or wait. Excellent system and first time I have ever seen it used.nSteven's Toyota has an excellent waiting area, free water, clean restrooms and even a small computer work space separated from the main area for privacy. Prices are fair and all work is detailed before executed to allow customers to make decisions whether to do it or not.nnWant to specifically call out my service tech, Mike, for his excellent customer service, knowledge, and customer care. He is one of their best.

We went to Steven Toyota to test drive a Highlander on a Sunday to see if we liked it before we drove 2 hours away to buy it from another dealer that was closed on Sundays. I had bought a 2007 Toyota Corolla brand new off the Steven lot and had nothing but problems with the service department not wanting to fix what should have been covered under the warranty. I swore I would NEVER buy another vehicle at Steven Toyota ever again. We pulled up and told them what we wanted to look at. Brian Morrison was super helpful and pulled the vehicle out of the showroom for us to test drive. Brian was kind and not pushy at all. We took the Highlander for a test drive and loved it. Even when we got back from the test drive there was no pressure from Brian. We told Brian about my horrible experience at Steven and he apologized. The manager came out and apologized and thanked us for giving Steven Toyota another chance. We love our vehicle and how we were treated at Steven Toyota. Brian was amazing to work with! Everyone deserves a second chance!

I was able to search used cars on Cars.com and found one posted by Steven Toyota. I was easily routed to their site, found the vehicle I was looking for, and through the online chat assistant was able to schedule a test-drive and arrange for a team member to give me a call. I received a call within about half an hour from a friendly sales associate who confirmed my appointment and sent me the details by text and told me I would be meeting with Mike. Shortly after the call, I received a text from Mike also confirming our meeting.nLater I arrived to the showroom, asked for Mike, was introduced, and we headed outside to where he already had the vehicle pulled up and waiting. In no time at all I was back from my test-drive, and was ready to seal the deal with the purchase.nSome context: I knew what I was looking for before I contacted Steven Toyota, and through Cars.com found that they basically had exactly what I wanted and for a more-than-fair price. I had begun searching only a week before, and was willing to be patient until the right option came along... but with how pleasant the interaction and service had gone and NOT feeling like I was being swarmed by a bunch of sales-pitchy associates, I decided to go ahead and make the purchase that same day.nIncidentally, I was already planning to take a road trip for work the very next weekend, so it gave me a great opportunity to really test out the vehicle for what it was. I'm glad to say that I am still satisfied with the purchase after tacking on 700 miles.

I was there for various visits while looking at a number of vehicles. It was a good experience all around. Every aspect was professional and informative. The process was easy and quick. I would recommend Steven Toyota to anyone looking for a new or used vehicle. I was also very happy with the deal I received. We actually went back and bought a separate vehicle from there within a week.

Stacey and the rest of the Steven Toyota team are the best to work with. I called ahead of time to verify the vehicle I was looking at was still available and the receptionist was really polite and directed me right away to Stacey. Stacey gave me a time to come by and get things going and we met at that exact time and we were in and out in less than an hour!!! I wish every dealership experience was as quick and easy as it was here. I went back to the service department to see how the service would be and it was nothing but polite people and VERY clean for a shop...I was highly satisfied with the customer service and overall experience from front to back with this dealership. KEEP IT UP TOYOTA!!!!!!!!!!!