Hertz

This has been the worst experience we reserved a full size SUV a month ago to go out of town for Easter. Rooms paid for SUV paid for but no SUV. I will do my best to make sure no one ever has to go thru this. The man was extremely unprofessional an did nothing to try an make it right on top of it will be 10 days before we can get our money back. George Payne should not have a job as a Manger because he does not handle business like one.

I saw our perfect car, sitting on the lot when I arrived at 11 for our 11:30 pick up. I paid for this vehicle 4 weeks ago. Walked to the office door to see a sign that said they're closed, me clutching my reservation and my reminder to come Saturday 12th at 11:30. Called customer service and was treated rudely and basically told we're out of luck. Asked to speak to a supervisor, who was even ruder and said basically the same. After 30 minutes o back and forth, she said we could go to the airport location, over an hour away. They were open an had vehicles comparable to what we reserved, but she couldn't transfer the reservation, we'd have to pay again and wait 7-10 days for a refund. She told me it was my fault.... Excuse me? We had a reservation for 4 weeks, a confirmation and a reminder, no one called me or emailed me to say they would now be closed on our confirmed pick up date. She then put me on hold for over 55 minutes, during which time we started on our way to the airport location. She came back and said she was talking to the head of billing and they'd fix the charge and we wouldn't be charged the cancellation fee because it wasn't our fault (absolutely right, it was theirs!) and she had confirmed the airport location had a vehicle and did we want it, I told her we were on the way. She asked me to hold again while she wrapped things up. I was on hold for another 30 minutes, then she picked up and....disconnected the call. We arrived at the airport an hour away and went to the vacant Hertz counter. There was a note to call a Google voice number and the attendant would be right there. When she answered the phone she was rude, acted like we were bothering here and sighed that she'd be there in a minute. 10 minutes later, she arrived looking bothered and when I recounted the story said n one had called her and she had no vehicles. So thank you, Hertz for ruining the start of our getaway, for wasting my time, my fiance and child's time, for treating a 6 year loyal customer like trash and leaving my pocket emptier because I have to rent another car tomorrow and you're still holding my money hostage. Never again.n9-18-20 UPDATEnSo after speaking with countless reps and being promised a full refund because they said should have known they were closed when my reservation and my reminder said Sat the 13th, Hertz withheld $100. Get ready to pony up Hertz, you'll be hearing from an attorney on our behalf.

Don't even waste your time. reserved a car for 4 days, said they didnt have any cars when we showed up, then called us the next day and said they had a much smaller car, but since it was it was only a 3 day rental, the cost was double, scammers

This is one of the worst rental car places I've been too. There is only 1 man running the entire office and he is very rude and very loud for no reason. I will never get a car from here and if you can help it I advise you to bot get one from here either. When I arrived there were people waiting to see if he had any available cars and he yelled at them and told them that without a reservation he couldn't help. Very very dissatisfied and will never return here.

I reserved an SUV from Hertz last week for my move tomorrow morning at 9:30 am. I received a call today at 3 pm telling me that they have no vehicles available except for an open bed truck, which won't work as we're expecting rain tomorrow. I asked why I wasn't told earlier, and they said that they just checked to see if they had rentals. I received email confirmation a week ago. I told them that they were putting me in a really difficult position, and they just said sorry and offered no solution or help. I would not recommend Hertz.