Enterprise Rent-A-Car

Always have a good experience with Enterprise. Great staff who've always gone above and beyond. This is why I will continue to rent from Enterprise without question. The vehicles I've rented were all good, and a lot of times I get upgraded to a better vehicle without any additional costs. Never had any problems with any of the vehicles I've rented and I've been renting from this location for several years (my girlfriend lives about 40 minutes east in Waverly). The cars have always been clean and in very good repair. I do wish they'd get vehicles with the adaptive cruise control with full stop though. Can't really say anything bad about Enterprise as a whole and definitely not this location. Keep up the amazing work!!!

Jerome Forehand was very professional, thorough, and personable. He ensured we received the same type of vehicle we reserved. Had experiences with other reservations in past where I was unable to get the vehicle I reserved. Jerome made sure to provide excellent service even after returning the vehicle. My daughter left her iPad in rental vehicle. The Colonial Heights team found it and Jerome verified my identity then returned it. Have to say this was the best experience yet!!! If you want to be greeted by name with a friendly smile and receive professional service, this is the place to go to!!!

I was concerned about a rental that I had booked in November 2021 (yes, a few months out). I had few questions and called up to enterprise first thing as soon as I woke up. I spoke with Jerome. He was very well mannered. He answered all my questions without hesitation. He made sure that I understood all the answers to my questions and re-worded his answers until he was confident that I was confident that i knew exactlywhat he meant. He kept the conversation light and funny while doing his job. He definitely made booking with enterprise easy.

As usual, these folks were great. The coronavirus has forced them to drastically alter the way they do business, but they are clearly up to the task. It's different, but it's the same fantastic service as always.nnEdit: I have nothing but good things to say about the employees at Enterprise. I have enjoyed renting from them for several years. However, I have recently had to take my business to Hertz. Nearly every time I try to rent from Enterprise, they do not have any vehicles available. I have tried as many as four locations in the general area, all with the same result: no vehicles available.

The guys were awesome. I arrived (late my fault) and they tried to call me. To let me know they were out of standard. They upgraded me for free. Even though they knew they would get flagged for it. Jerome and Malik were the ones working and they were fantastic! The deposit amount was higher then what I was prepared for and he worked with me on that! Overall great experience! Will do business again!