Payless Car Rental

Don't remember the ladys name at the counter in Louisville airport but she was so nice and pleasant. It was a short, professional, but very enjoyable experience renting the car. The turn in in Nashville was not so the person I dealt with was not very cordial she just told me to make sure I got everything out of the car and would an email receipt be good. No thank you or anything. That is the reason I didn't give it a 10. But overall a great experience. This was my 1st time renting from Payless, usually use Enterprise but they were out of cars and more expensive. I was shocked to see going through Travelocity I found Payless had a car available when I needed it and priced a lot lower than what Other companies were charging for the same standard vehicle. This was the day before the Easter weekend. Enterprise has lost me as a customer. I WILL BE RENTING FROM PAYLESS for my future car rental needs. Thank you for a pleasant experience. Kudos to your Louisville counter rep.

Worst customer service ever!!!! Trying to turn a car and my invoice isn’t closed as of yet. Do not rent from this company!!!! I’ve been trying to contact someone at the local SDF airport and no one answers the phone!!!

I would give them 0 stars if possible. The customer service is terrible. I am still waiting for my Gas service option charge to be refunded (which I am having to provide a receipt for!) When I returned the car, they gave me the return ticket that states the gas tank was returned full, yet I still have to provide proof that I purchased gas to fill the tank. Unbelievable.

I would give less than 1 star if I could. The employees admit to leaving the phone at the airport on 'do not disturb'. I had to interrupt my 19th anniversary vacation, first to exchange cars because the first one was full of trash and covered in dead bugs. I had to go back to the airport just to extend my rental for 3 days! The Payless help line could not do it, they told me I would have to travel back to the airport to extend. This is when the extremely rude woman working there admitted the phones are kept on 'do not disturb'. I was not happy at all, but did not raise my voice or cuss. After she (hopefully) extended my rental, she called me an a**hole! Stay away folks, this is very bad business. For a dollar more a day I can rent from someone else, and I will. We'll see if the corporate office cares. If they do, she will be fired.

I’ve called them 5 times and no one has picked up the phone. I rented one of their cars and there was a $100 rental fee attached to the 1 week stay. Which took me is insane.