Dollar Car Rental

Bad service. Rude. Overcharge. Bad attitude. Canceled our second reservation, happily going to enterprise to pay more money for a better experience. No thanks Bret/Francisco!

Great rates, great service, locally owned and operated. I was able to rent a new car (unexpected, and greatly appreciated), which was great for me due to my allergies. The staff worked with me when I needed the car longer than planned through COVID-19. Thanks for being there for me. #ShopLocal

I've rented cars several times from Dollar and always had a positive experience. The vehicles are clean and new, and better suited to Alaska than other options. Nice features, low mileage and snow tires available as options.

Picked us up at our hotel. Thorough explanations. Very polite and professional. Excellent rental rates.

Reserved on Priceline for a month. Francisco, at the counter, was simply awful to deal with. He argued that we had to have full insurance proof from our personal car insurance company. He literally argued with us that he wasn't going to 'give' us one of 'his' cars without proof we had car insurance for our personal car. I called corporate who confirmed he was wrong. I called the manager. Manager finally got Francisco to accept the reservation. We asked to extend for another month. Francisco told us we could only extend for 2 weeks at the time; charged us more than our existing reservation. Then we called to extend for the full month. Richard, another employee, who was nice and knew the process said 'no problem' extended the reservation. I asked Richard that because we wanted to rent for another 30 days at the end of the existing time, would there be any problem doing so. Richard said no, not at all. Richard tells us we will get the same rate we'll just sign a new contract. Today, I called to say we would want to extend again. Jenny helped me. She told me there would be no problem, just come in and sign the new contract. We get a call from Francisco saying we had to have given a week's notice that we wanted to extend. He makes up rules to please himself, no rhyme nor reason. And, frankly, even with such a ridiculous assertion, I had told Richard we would extend two weeks ago. Francisco said we couldn't have the car again because we hadn't given a week's notice. We took the car back in. Jenny was sitting there - while Francisco was arguing with us, she said under her breath that there wasn't a problem extending the rental but she was staying out of this. What the heck!?! Francisco should NOT be working at the counter. He swore up and down that this 'notice' requirement was on their website - it isn't. He swore up and down about the insurance requirement being on their website - it isn't because it isn't a requirement. We've heard him telling other customers bad information. I have rented cars from this location for years, including SUVs for the summer months, and until this Francisco interaction, have always had good experiences. Management should take notice that ours is not the only complaint about Francisco and do something about it!