Good As Nu Auto Rental Inc

Beware of this company. They are deceptive and don't tell you that your reservation is non-refundable. I had to cancel because of COVID and they refused a refund and made no attempts to compensate me. All the other car rental companies will allow cancellations and refunds.

Awful. In this day and age when merchants are normally amenable to unforeseen circumstances their customers may face forcing change of plans, this one company is rigid and unreasonable. I'm in dispute with my credit card company and my third party agent to get a refund for a trip I had to cancel due to medical/Covid related issues. They don't care and are terrible. DON'T USE THEM.

This is a review of NU Car Rentals branch in Phoenix. It is not located at the airport's car rental center: to get there after landing one has to take a shuttle to the car rental center, from there a lift to the P (parking level) and from there a shuttle to the NU Car Rentals. The line of people waiting for the shuttle was quite long for both of the shuttles. Consequently, it took us about 40 minutes to get to the NU place. Getting the car was a quite fast process as we had booked our car online, incl. the insurance. We chose this company because their renting rate was exceptionally low: about $20 per day with unlimited mileage. Then we faced a night mare as our airline had changed our flight departure so unfortunately that we could return the rented car on the same day as agreed with the NU rental, however, only after office hours at around 8 pm. It was an ordeal to reach the customer service by phone during their office hours: they provide only an 800 number (1-800-55-NUCAR); every time we were told that our call would be answered in about 5 minutes, the connection broke and we had to start the call again. This we did 8 times! Finally, we reached them and were told were to drop off the car and the key. AND we were told that we would be charged one day more plus some fees: the total for this was $70 which we did not think was fair given that the daily charge was $20 and that we returned the car on the same day but some hours later than previously agreed AND that it was not our fault. We will never rent a car from this company again.

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