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Avis Car Rental

Train Station, 24 Station Plaza N, New Rochelle, NY 10801, USA

Map

Detailed Information

Place Types Car rental
Address Train Station, 24 Station Plaza N, New Rochelle, NY 10801, USA
Coordinate 40.912235,-73.78389
Website https://www.avis.com/en/locations/us/ny/new-rochelle/ch8
Rating 3.8
Compound Code W668+VC New Rochelle, NY, USA

Openning hours

Monday 8:00 AM – 7:00 PM
Tuesday 8:00 AM – 7:00 PM
Wednesday 8:00 AM – 7:00 PM
Thursday 8:00 AM – 7:00 PM
Friday 8:00 AM – 7:00 PM
Saturday 8:00 AM – 3:00 PM
Sunday 8:00 AM – 3:00 PM

Photos

Reviews

Kwabena Baah (01/11/2021)

I had a great experience with the staff at the station. The problem I had was with their online services. The customer service representative I spoke to was so rude so I requested to talk to a supervisor. Unfortunately, he was even more rude. The supervisor will not even tell me his full name when I asked. He told me his name is Frank and that is all I need to know. I found out later that he works with Cancellation and refunds department. IF YOU EVER WANT TO DEAL WITH AVIS OR BUDGET PLEASE, GO TO THE LOCATION. IT IS A MISTAKE TO DEAL WITH THEIR ONLINE SERVICE. I am giving 5 stars because the staff at the New Rochelle Station are very friendly, professional and knowledgeable.

Sylvia Bauchman (09/13/2020)

Our experience was with Avis, we needed a rental and I booked a reservation through Travelocity. The service and kindness we were shown by all staff was unparalleled to other local car rental places. They made our transactions as quick and painless as could be, were flexible with us, extending rental dates in a fluid situation (were waiting on insurance claim settlement). Will gladly return to Avis and use their services should it be necessary in the future. Thank you for making a stressful situation easier for us.

Nicole George (01/13/2021)

Quick professional service. Clean car. Great prices.

Elisabeth Engl (09/09/2020)

Horrible experience. I selected a more expensive 'pay later' rate (rather than 'pay now'), but the payment was still taken on the same day - customer service agent said customers should take screenshots of every price they are quoted (!). OK thanks for that great suggestion.

Iris Tamarez (08/31/2020)

Horrible. I booked a 12 passenger vehicle 3 week s in advance and the location calls me 1 hr before I have to pick up the vehicle to advise me that they do not have a vehicle for me and that I should call customer service to resolve my issue. After calling customer service I was told they could not accommodate me with a 12 passenger vehicle and did not offer any other alternative. This companies representative were clearly not trained in problem solving or emotional intelligence. I had a trip planed for a month with a group of friends and it was totally ruined by Avis and their false advertisement. I would advise anyone booking with them to really reconsider. It could ruin your plans!!!!!

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