Enterprise Rent-A-Car

My fiancé made a reservation through their app for a car to take us from PA back home to FL. Since the Enterprise at this airport location was closed the day he made the reservation, he called the next closest one just to make sure everything would be good to go for the rental. The lady he spoke with was helpful and even changed our reservation time for us so we could give the Stewart airport more time to get our car ready for us after they opened. The day of our reservation we took a taxi to the airport from our hotel, which cost us $100, and upon arrival they tell him he can’t pick the car up because he doesn’t have a plane ticket. Throughout the entire process online and even speaking to someone at a nearby airport we weren’t informed of their new policy. Even while making the reservation it asked if he had a plane ticket to which he put down that he didn’t and it still let him go through the process. They refused to give him a car even though we had a reservation and noticed several other people had the same issue of being able to make a reservation just to find out they weren’t able to pick up the car. We were stuck at the airport for several hours trying to call nearby Enterprises to see if any had available cars for that day and a lot of times were transferred to the reservation/escalation dept. and everyone we spoke to also noticed there was nothing on their end specifying that only ticketed customers were being served at the location we were at. We were finally able to find a car but for the following day and have them price match our new reservation to our old one at a different airport location. This location should really put it in their app/website that they are not renting cars to any customers unless they have a plane ticket so other people don’t have to go through what we went through! I understand why they might have this new policy in place at the moment but at least put it somewhere on your website so your customers can see.

Wow Enterprise is terrible!!!! Stranded my wife and me on the side of rt80 for 3 hours. We had to make our own calls to get off the highway safely and get a way home. Rent from another 100%

I absolutely love the service that Enterprise gives. Especially when they have a phenomenal agent like Rachel Sullivan working for them! She always greets her customers with a bright and bubbly personality which especially takes the stress out of having to get a rental when you’re doing it for an emergency, or last minute. Her customer service skills are above phenom and it’s a plus that she has great knowledge about the vehicles she is putting you in. I have an Enterprise within 5 mins of my house but choose to rather take the 20 minute drive to Stewart International to deal specifically with her as I always call ahead to assure that she’s there. Thank you Rachel and Enterprise Rental for the outstanding service you’ve continued to give me!

We rented a MIDSIZE vehicle for the week. We were given the 2020 Toyota Corolla - in terms of size this is much SMALLER than what I would consider a MIDSIZE vehicle. The interior of the car was a complete mess and clearly had not been cleaned previous to our rental with Coca-cola stains all over the interior (seats, dash, etc.) I did not have time to go back in to stand in line for another vehicle, however was forced to clean up the stains during my vacation after arriving at my destination. Enterprise was kind enough to give us $30 discount for our troubles. The minor discount and great vehicle gas mileage are the only reason this gets 2 stars. Usually have great experiences with Enterprise, however they missed their mark on this rental experience.

I just wanted to say how awesome the team at enterprise is at Stewart's airport! Kent and Amila were so nice and accommodating when my car broke down and i had to get a rental last minute! all the other enterprises in the area were closed on Sunday- but they were there and greeted us with big smiles! they made a tough day easier to handle. they were also awesome since i really didn't know my return date since my car broke and had to have it towed to the nearest dealership. definitely recommend renting from them!