National Car Rental

If I could give less than one star, I would. This location is terrible. I rented a car on my company app and received confirmation. When I arrived, there was no one there and the person at Avis told me that happens all the time. There was another gentleman there trying to call National about his reservation too...totally unprofessional and I will never use them again...for corporate travel OR personal. Never even received a phone call that they weren't going to be able to give me a car, they just left me stranded.

Extremely rude front desk. Have no problem lying to your face (even if it’s contradicting than what you’re told on the phone) and making up rules on the go. Will never rent here again.

Waited an hour to pick up rental, found no one at the counter. No one ever came. Customer service made no accommodations.

Rachel was working the counter when I arrived. She was very unprofessional and very rude. I had a valid reservation and license but because I had just renewed my license and it was a paper copy she told me she could not give me the car I reserved. She was very loud with me in a front of a full line of customers. She didn’t try to reason or understand my situation. I called customer service who told me that a manager could make an exception if they chose to and when I asked her for her manager she claimed she was the manager and there were no other managers on duty. I called customer service again who advised me to just use another company even though I had a valid reservation there. I again approached Rachel and asked for her and her manager above her business cards. She claimed she didn’t have one but gave me the card of her branch manager Kent Cintron. I’m called the number which ended up being the number to that exact location. I asked her if he was there and she said he’s “out in the lot somewhere.” I asked her to call him on the radio for me and she practically screamed at me that she already had. After waiting several minutes. He showed up at the counter to help me. I noticed that he was one of the gentleman she was speaking at the counter previously after telling telling me there were no other managers on duty. I explained to him my situation and showed him my reservation, license, and military ID. He went to the back for a few minutes where she followed him. They both came out a few minutes later and he explained that he called his risk manager who approved for me to get the car. He also stated that she claimed I never showed her my military ID and if I had I would’ve been treated differently. Why does my job determine how I’m treated. Why couldn’t she treat me professionally no matter what my job was. I came to her as a professional with respect. But I guess because I was dressed a certain way and looked different from her I didn’t warrant that same respect. So, no I will never recommend this company or location especially. Not as long as Rachel is working there. The branch manager Kent was professional and ultimately solved my problem but Rachel just ruined the whole situation for me.

Was denied a rental vehicle even though I had a confirmed reservation. Woman at the counter said it was company policy not to do same day rentals. That's news to me since I rent cars around 100 times a year with no more than a 1 hour notice. I'll happily take my business elsewhere from now on.