Dollar Car Rental

It was my 1st time renting a car under my name and everything went as expected. A Dollar representative wasn’t there at the moment but I was helped by Hertz. Price was a match with a Corolla that I took 5-hour trip out of town on top of driving around the city I had visited.nnIf they are to change or update something, it is to mention the young driver fees on Reservation agency websites. I always book with Expedia and if didn’t have my credit card on me, it would have resulted in me canceling the reservation.nnConvenient pick up and drop off overall

I have had the worst experience possible with dollar. I rented a MID SIZE SUV and we’re given a Buick Encore (compact SUV) when I explained that this was not what we paid for, the gentleman argued with me and told me it was all he had. When I called dollar customer service to get a different vehicle once we reached our destination in Springfield, Massachusetts she tried to charge me an ADDITIONAL $130 to give me the vehicle that I already paid for. Come to find out, she made our reservation in Springfield, MISSOURI after already specifying that we would be going to MASSACHUSETTS. I called back to fix the mess up and they told us they did not have any locations in Massachusetts. So now we are stuck in an extremely small car, where we couldn’t even fit all of our belongings when I PAID for a bigger vehicle. I am absolutely disgusted with this customer service and I will never use Dollar again.

They have mastered the art of bait and switch. I was quoted $505 for 2 extra weeks of the crappiest rental car ever when I called to extend my reservation. When I returned the car it was $806. Customer service is a nightmare; not to mention the language barrier because their customer service center is abroad. On top of it, I received numerous calls everyday to return the rental because it was overdue. Got home and I received a letter from Hertz (who owns dollar) demanding to return the vehicle. I spent a month taking care of my mother 3000 miles away from me who ultimately passed and they helped turn it into a bigger nightmare. Thanks dollar! I’ll stick with Enterprise where I never have a problem.

I made a reservation through Expedia for a car rental on 3/22/2021. Itinerary number 72074718785099. It was for a family vacation. I prepaid $317.64 which was deducted from my visa debit card from Expedia in 3/22/2021. Upon arrival at the dollar rent a car counter at the Syracuse airport there was a sign on the counter stating dollar rent a car customers see the Hertz representative which was right next door. I was asked by the representative if I was dropping off or picking up. I informed her I was picking up. She said hold on a minute and disappeared behind the wall. When she came back, she asked for my drivers license and credit card. I gave her both and she immediately tossed the card at me and asked me if I had a flight ticket flying into Syracuse and out of Syracuse. I answered no. She then said that she needed a major credit card, not a debit card. I told her I didn’t have a credit card and that there is enough money in my account to buy a car. She then said I couldn’t rent a car in the airport and had to find a place off airport to rent that the ‘policy’ just changed on April first. I said I would like a refund of the already debited amount and she said you didn’t pay us, you paid them, take it up with them. At this point, she was rude offered no help as to an alternative rental company and I and my family was planning on leaving for our vacation that night. Her actions and comments made me feel like I was being discriminated against as debit cards are accepted for rentals of other travelers. I would like a full refund of my $317.64 as I never rented the vehicle I didn’t cancel my reservation, I was denied a car, was embarrassed and humiliated during the experience. I was totally scammed out of $317.64 by Expedia and Dollar Car rental.

So I reserved a car for Dec 27 to Dec 30. My flight was delayed. I called the rental car agency to let them know that my flight was delayed, no one answered the phone. I also put my flight info in the rental just in case. I arrived at the airport and low and behold the rental agency was closed and there was no way for me to get a car. But I was saved by another rental car agency (All Vehicles In Stock) and they were able to get me on my way. Maybe this is why they are going out of business.