Enterprise Rent-A-Car

There is still room for improvements, but Enterprise Rent-A-Car made a huge progress in customers service and making charges clear and simple. Last time I took a car it was on 2011 and I have bad memory. Now it was completely different. Good job and good customers service. Easy 5 stars.

Enterprise Rent-A-Car makes it easy and convenient to rent a vehicle online. It has a range of cars and SUVs suitable for any needs. The one-way rental is extremely valuable.

Added fees =100$ more than I was quoted. They didn't have the compact car I reserved, so they upgraded with no charge to me. Sure they did. I was charged an extra 50$ for that. Hidden fees and 50$ extra =100$. I actually paid 270 for 48 hours. Huge waste. I should have taken Uber... NEVER again.

This may be a COVID19 issue, but customer service was lacking. There was no one at the Enterprise desk so I was directed to the affiliate (partner) for Enterprise. The vehicle was clean and serviceable. It had less than 9,000 miles on it - and it ran very well. I dropped the vehicle off and there was no one around to finish up the paperwork. I assumed all was well. My issues with the entire rental situation is that Enterprise accidentally charged my employer's travel card. I registered my card, but they charged the wrong card. I called the national number - no help. I called the local number - no answer. I emailed the local office - no answer. This is not acceptable customer service. For my employer, I have to jump through hoops to explain that for a Labor Day Weekend, I used a rental car for personal use and had every intention of using my personal credit card. Had a real person contacted me to help me through this situation, I would have felt better treated. Sad.

I have enjoyed the the service that was provided and impressed on how clean and comfortable the vehicle was that was available . I highly recommend their services.