Budget Car Rental

Fyi they wont use a debit card for the hold even though they say they do and it takes 5-7 days for them to refund your money if you prepay. There was 5 people flipping in the waiting room because online took their payment but they couldnt get the cars. Budget sucks and now I'm screwed out of $700 for a week. The car was dirty and service oil and front driving sensor warning were on. He cleared it and said everything was fine and the check engine light came on when we arrived at our destination. They told me to drive to the nearest budget location which was over 100 miles away. After driving 13 hrs I was not driving another 2.

Mark is incredible! My family had a trip planned and we had reserved a car with another car company, that didn’t work out. We needed a large vehicle fast. We tried Budget and sure enough they had a great New truck and we were off and running and at a great price! Also, Mark does the work of 4 people. Great! Highly recommend.

The young woman who was working this location alone with a lobby full of people and phone going non-stop is absolutely fantastic. I serious asset to this business and I am sure would be well rewarded anywhere else. Her attitude never wavered while she dealt with overwhelming demand. Corporate needs to make sure they properly staff this location because my wait was very long but not because of any lack of effort. I cant say enough good things about that young lady. She really went above and beyond even when I pulled her away from the desk to help me with a seating issue that was totally user error.nnGreat job, keep it up and shoot for more your effort would be well rewarded in a competitive career.nnThank you.

I wouldn’t even give a star. This man triple charged my wife’s credit card, said car was dirty the 1st time. Some smoked the 2nd time so my credit card company worked on the case. We have all receipts and also turned this over to the Better Business Bureau! If the credit card company didn’t take care of it we were taking him to court and he would’ve lost he’s a shyster his cars are dirty and he tries to rob people I have told everyone about our experience I’m glad there’s a place to post it on here.

Do not give this location any business. Unless you want to be treated with disrespect and completely inconvenienced. After leaving the buffalo airport with a dirty car(not obvious in the underground parking garage). We called Budget and were told we could exchange at the location near where we were staying. We spoke to Mark the manager in this location multiple times and agreed that he would prep a lesser car ready for us to pick up. When we went to the location, we were told there was no such car. And that swapping out would put them out, as our car was dirty and smelly. And they wouldn't have a suitable car to rent. The woman behind the counter then told us to top of the gas, which we did. And then told us she was charging us for the full day, as we were 2 hours after the time we rented it the day before. We scheduled our time to come in based on when Mark said he would have a car ready. This was the worst customer service I have ever experienced. The woman threw several not kind words at myself and my sister. It is very clear why they have a 2.3 rating. I wish I had read the reviews, as they might have saved me a lot of frustration and inconvenience.