Enterprise Rent-A-Car

This Enterprise is horrible my daughter needed to rent a vehicle from them while her car was being repaired. First the dealership advised her she had a car reserved. She goes to drop of her car and pick up the rental they say there is not a vehicle available for her till 5pm. She drove an hour to the dealer and Enterprise. They tell her to come back the next day. She had to get a driver to take her back to Enterprise she proceeds to tell Enterprise how displeased she is when she picks up the vehicle they were so rude and did not care about she was treated and would not compensate her for there errors. Lastly this Enterprise just lost customers we will never rent from them again!

Usually get a good deal through them. Mostly because they don't have the type of car i go to pick up. They make good and upgrade me every time.

Where to begin,nnThe first rental I received smelled like an ashtray. Of all the Enterpises I've rented with, I've never had a vehicle that smelled like cigarettes. I called and asked for another rental and nobody could come to me so I went back the following day. The second car had a massive crack in the windshield. Went back a second time to switch to a third vehicle. The third vehicle also had a faint cigarette smell but I was pretty much done wasting my time and only had it for a short period. I found all three vehicles to be subpar to the cleaning standards they claim, especially with so-called COVID-19 protocols in place. Overall poor experience. I would not rent from this location again unless I had no choice.

Great service..... Attentive reps. Did their part to make a difficult situation easier.

I seem to keep having bad luck with one particular location. The first time I rented a car I received one with expired plates. The second time I received a car that smelled terribly like smoke. The replacement car they gave me was tiny. I asked for and paid for a full size car and received a mid size once and a compact car another time. I’m not sure why the inconsistency in vehicle sizes but I’d be disappointed in that alone to say the least. Not to mention the poor customer service I received when wanting to switch out the cars. Bottom line, if you want to keep your customers happy after a bad experience or in general, I suggest upgrading them into a more luxurious ride rather than a smaller one especially after a bad experience. And to prevent them even having bad experiences, make sure the cars are road legal and cleaned more thoroughly. Needless to say I will not be renting a car from enterprise again.