Map
Detailed Information
- Place Types Car rental
- Address 737 Albany Shaker Rd, Albany, NY 12211, USA
- Coordinate 42.74571,-73.80996
- Website https://www.budget.com/en/locations/us/ny/albany/alb
- Rating 3.6
- Compound Code P5WR+72 Albany, NY, USA
Openning hours
- Monday 8:00 AM – 10:00 PM
- Tuesday 8:00 AM – 10:00 PM
- Wednesday 8:00 AM – 10:00 PM
- Thursday 8:00 AM – 10:00 PM
- Friday 8:00 AM – 10:00 PM
- Saturday 8:00 AM – 10:00 PM
- Sunday 8:00 AM – 10:00 PM
Photos
Reviews
We picked up our car after a heavy snowfall and arrived at airport and found the kiosk manned and with fast break got our car and were on the road in 10 minutes. We often use Budget as it is fair priced and cars are always well maintained! A happy and returning customer! Happy New Year and a more hopeful 2021!
We were able to get the type of vehicle requested. We were ankle to get the vehicle for the time and length requested. The vehicle was very clean and comfortable.
My car type was unavailable. I was “upgraded” to a larger car free of charge, but I rented a smaller car to save money on gas. This happens a lot in Albany at the rental car agencies. They always seem to only have one car left. The car I received smelled like smoke and there was a cigarette burn on the driver seat. Other cities do not have this problem. The inside rental counters are closed so in the middle of winter when it’s 26 degrees you have to wait outside to rent your car. I know there’s pandemic, but this really stunk.
When we landed at the Albany Airport it was around 8:30 on a Saturday evening and the Airport was mostly closed down and when we got to the rental car booth near the baggage claim there was a sign saying we should go to the booth in the rental car garage and so we proceeded out to the booth as instructed by the sign. There was nobody in the booth and it was dark and locked up. My wife and I are in our 70s and my wife struggles standing very long or walking very far. After waiting around a few minutes and looking for a bell or phone or something I left my wife alone in the garage and went to another company's booth and asked if they knew anything about it and was told that they did not, then another person came in and was asked and he said that sometimes after about 8:30 the Budget/Avis guys go back inside and are back in an office. I returned to the airport booths and again went to the Budget/Avis booth where no one was to be seen. As I was looking around and rereading the sign sending people out to the rental car garage a voice called to me from about three booths down, at the end. I don't remember whose booth it was but it was not the Budget/Avis booth. When I went down it turned out that there were two men down there, at least one of which worked for Budget. He took care of me and got me the car. It took him quite a few minutes, with a lot of chatting and confusion on car keys etc. while I was constantly thinking about my wife being alone out there in the garage wondering what was taking so long and hoping she was safe, and knowing there was no place for her to sit down or rest a little. We did end up with a nice clean low mileage car as was originally reserved and had no other negative issues or experiences with this rental.
Best service, and best car I've ever been given. They set me up for success! I always get my rentals at Budget and I'm very greatful the staff treats me with care and consideration.
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