Alamo Rent A Car

I've had mixed experiences here. A couple weeks ago, no problems, lots of options. This last time though, they ran out of cars, and were giving out luxury cars instead. I'm sure most people would be happy with that, but between the 45 minute wait and not getting a simple car like I wanted, it wasn't my best experience.

I would rate negative score if it is possible. I reserved car at 2pm...but wait more than one hour to pick the car.. There is no explanation why it takes so long. Its totally ridiculous and a joke. Will never rent from Alamo anymore.

The person that go to pick up the car with his name is Henry was very nice and helpful and very friendly we need more people like that in this world God blessing

I've been dealing with Alamo for years and never had any real issues. Minor complaints was quickly resolved. Love them

If I could leave zero stars I would. I arrive for my vehicle and they don’t have vehicles in my class ready for pickup. I agree to change classes for a specific pickup truck that the desk agent states they have on the lot. I go outside and they do not have the truck. They try to put me in a different truck and at this point I state I’m not comfortable driving that truck due to its size. The person helping me walks away. I start to talk with another car handler and discuss what vehicle I would like to take and give them multiple options. After thirty minutes he states he has one of the 10 vehicles on my list (he has two of the ten options but refuses to put me in one of them bc of my age even though I have driven said vehicle in another state). He tells me it will be 30 minutes to clean the vehicle. I agree. During this waiting period the original car handler whips around with the truck I already stated I’m uncomfortable with driving. I continue to sit. The handler then SCREAMS on the top of his lungs at me to take the vehicle. I refuse and he attempts to force other customers to take the vehicle. Meanwhile people are being thrown in random clean cars and not getting up charged. I finally get the car I waited for to be cleaned. However, the exterior is filthy and who knows if the inside was even disinfected. At this point I’ve had enough and leave. It took over an hour to get a car that I had a reservation for. I call and request a call back from a branch manager. When I finally get in contact with the manager he speaks over me the entire time, is rude, and doesn’t care what I have to say. To shut me up he takes away the unnecessary up charge. At no point did he apologize for the aggressive and careless actions of his employees. I will never rent from this Alamo again. Disgraceful to say the least.