Enterprise Rent-A-Car

I rent a car once a month and the service is usually great but this time I was given a car that was a huge eye sore. The car was in garage therefore I didn’t see it until he drove it out. The car was a Neon orange Dodge Charger, I immediately explained I didn’t feel comfortable or safe driving the vehicle. I asked if I could receive a different car to which the representative tried to tell me I couldn’t by first saying the cars weren’t available, second telling me it would be more expensive and finally I said I don’t care this is my safety. I had to pay an extra $10 to downgrade to a smaller vehicle which I honestly feel is ridiculous. The safety of the passenger should always come first. Also my pickup time was for 7:30 and I wasn’t help until 8:00. I even filled out the paperwork in advance but had to wait. No walk around was done to check for damage or fuel amount. I was given the keys and told the red one is yours. I feel that the representative was overwhelmed and couldn’t handle the workload between the phone ringing and customers in person. He was only one at the shop therefore Enterprise should think about putting a second person on site or having someone who works better in the position. I gave 4 stars because normally my experience is great but this time new person bad experience.

This is our first time using this location here in Hillside. We usually go elsewhere but this time, they were the only location that had something available. We picked up the car and it is evident that it was not cleaned or at least not cleaned throughly. Automatically upon getting into the car, there was a straight & STRONG cigarette/Black & mild type of smell present in the car. We began to start cleaning it ourselves, spraying down the seats & wiping down the door handles that had some minor stuff on it. As we were cleaning, I came across a clear container on the floor in between the seats. Whoever had the car prior must have bought a new iPhone case or something that came in the container. All this makes it clear that the car wasn’t really cleaned out the way it was claimed to be during such a time as this pandemic. A better job could have been done. As of now, we don’t really plan on returning to this location.

I haven't rented a vehicle in a few years from this location because of service. I usually rent from Budget at Newark Airport better cars and cleaner. I pickup a Nissan altima today from Enterprise at the hillside location it wasn't clean had a terrible smell I had to clean and spray lysol. Please don't not rent from this location if u don't have to. There is no excuse for this horrible service.

The Host was extremely nice and patient. He catered to me and helped me with excellence!!

It was seamless. Polite, treated you like family, experienced and just made me feel like I was the most important customer of his day. Love it and will return HERE for any other rentals.