Enterprise Rent-A-Car

I am only giving a 2 star because the staff was friendly or else it would be 0 stars . The minivan I rented was for a trip from NewnJersey to Florida . The van was given to me so so dirty. Looks like it Hasn’t been cleaned for a while. I made this reservation a month prior ,it definitely wasn’t a last mine booking. It was disgusting, inside and out .

So the only good thing about this place is that the staff is very friendly to you but with that said they're not courteous. I rented a vehicle right before the holidays it was the last minute rental because my car was in an accident. I was supposed to get a premium vehicle but they only had a minivan. I said that would be fine because they told me I could change it out. I don't mind minivans but this one had permanent stains all over the floor, a weird smell to it and sputtered most times when you went in reverse. I was not comfortable in this vehicle at all. I called about 5 to 6 times about getting another vehicle. And each time they told me they had nothing available and I was on the top of the list. Never a call back..... This vehicle was rented for 30 days I drove it five times. Never a call back.... Not even after the holiday. Not the best experience.

The staff at the Union, NJ Enterprise rental office location was courteous and helpful. Thank you to the representative who went out of his way Tuesday afternoon. I appreciate it.

My experience with the Maplewood Enterprise was superb and I would like to give this Branch an outstanding applause. I want to give a Special Appreciation and thanks to Maria Sztan and Vicent Strumolo because of the professionalism, knowledge, and just an overall inviting environment. I would love to return to the Maplewood branch for a five star service that is outstanding. I will refer family and friends because of my experience.

They are professional when renting a car but not too professional when you return the car after payment. I really regret actually washing the car and filling up the gas tank. When I got there, the enterprise rep instructed me to place the keys in the box and drove of with his fellow co-workers. When I asked him about the driver that was supposed to take me to the location where my car was getting fixed he said he didn’t know how I’d get to where I was going. Definitely wouldn’t rent a car there again. Very unprofessional and dissatisfying. I wasn’t even the only person they did that too. There was another guy that came to return the car which they just left standing there too with no assistance.