Enterprise Rent-A-Car

Overall A+ experience mainly due to the Summit manager Kevin. Great customer service and communication. When we rented due to auto body work being performed nearby Kevin had limited inventory but he arrange the rental payment directly with the insurance company and a few days later called us to provide an upgrade exchange. We were able to use the larger/nicer vehicle to drop off both sons at college so the upgrade was much appreciated. With each car Keven cleaned them and Covid-19 prepped them personally. Overall a great experience thanks to Kevin.

Kevin is an excellent agent. He made my rental process very smooth and easy.

Enterprise in Summit NJ is excellent at providing customer service. I was very impressed at the professionalism at this location.nnMy service representative was Kevin Kreider. He went above and beyond to help me with my rental and returning of the vehicle. Kind, courteous and compassionate (had an accident). He was a pleasure to have helping me.nnHighly recommend this location.

ENTERPRISE bot/rep asked me to send information back to which there has been NO reply yet.nnBOGUS DAMAGE CHARGES. Got charged for a dent that I didn't absolutely cause. It's their word against yours. Make sure you take plenty of pictures/videos before renting. Maybe even avoid them.nIf you can't spot the dent in the attached picture, you are toast.nnAlso the text you sign under on the tablet is totally different from the text in the printout. The manager was trying to convince me that in her 'opinion' the two documents had the same meaning. The tablet text says 'signing doesn't mean accepting responsibility' while the text in the printout says that by signing you acknowledge that you caused the damage.nnBecause of the shortcomings in software you can never go back and see the text that you signed on the tablet, per local manager.

The representative was pleasant and extremely professional. He was also very knowledgeable of services provided.