Budget Car Rental

The car was supposed to be mid-sized. This is, in my opinion and many others, a compact. I don't care if you consider it a full size. the car was delivered to me covered in bird excrement. This was on the sides, roof, rear window, truck and hood. In addition the side panels in bothnear both side panels were covered in mud. The clerk said it had been washed that morning! Baloney. There was no rain or puddles in the area. In addition there was a huge chip in the window that I had to point out to the clerk. I have pictures of it all. Further, the clerk said there was nothing else available, because all the other cars were out for an oil change.

Customer service was not an issue. The issue was with the vehicle. It was not very clean and smelled of cigarettes. It wasn't noticeable at first and we needed the rental in a hurry.nnI was driving a long distance with my mother who has asthma. Not a pleasant experience to have to inhale the stale smell of cigarette odor. It even transferred onto our clothes.nnI assumed- especially in this climate of Covid-19- that more sanitizing practices would be put in place to ensure safety and comfort for all customers. I had to wipe down the interior surfaces and clean windows myself. The interior side of the windshield was so filthy from cigarette smoke residue.nnI should ask for a discount!

I was in a difficult spot when I realized days before a move that I had booked the truck a day later than I intended; after speaking with Billy at this location, he found another available truck at a nearby budget rental and called me to confirm the switch. Don't know what I would have done without this help, amazing customer service.

Staff was friendly, helpful and efficient. I was greeted and treated respectfully. The vehicle was clean, well equipped and I had no issues at all with the rental, the paperwork or return. Very well done Budget !

The vehicle was very clean and the staff was friendly and helpful!