Enterprise Rent-A-Car

If i could give this place zero stars i would. It’s absolutely horrible!!! The sales people has no idea what they were talking about. The tried to over charge me twice. They also kept telling me to change my own reservations. The cars weren’t at this location so we waited till the 2 hours. The manager was rude as well and was absolutely no help ! i would say close this whole location down!!! horrible horrible experience never again !

Horrible customer service! I tried to book a reservation for my birthday in May and i was given all the information and made the reservation for the vehicle i was looking for. Then i called the location again to provide with additional information to find out that they don’t have the vehicle that i had reserved hours before. So i was told to call another location which i did and i was giving a higher price for the same days and the same time frame i had previously reserved. If i never had call i would’ve having with no vehicle because i wouldn’t have gone a call to inform me.... bad customer service!!!

Easiest rental experience ever. There was an issue with my original vehicle choice so they automatically upgraded my rental. The pick up less than ten minutes and the return was quicker. Honestly, the vehicle inspection took most of the time on the pick up and return. I used to use another rental company because it was closer but I will gladly drive the extra minutes for the pleasant experience.

My experience was poor. 1 star is a high rating.nFirstly. The smoke odor from the car was horrible , which means the car was not deep cleaned from the last rentalnnSecondly . Customer service could not be reached over the phone so i had to drive to the location in the middle of my rental to speak to someone about my problem wasting time and gas which they didn’t hesitate to charge me extra for by the way.nnLastly , the manager Jasmine didn’t have the courtesy to speak to me directly when i had a problem with one of the charges after returning the rental.nnAfter manager Garette( i think his name was) left service went downhill at this location. This is the second time i had a major issue at this location and i promise there would not be a third!

This location has a great team. I will like to thank Nico, and the manager for there great customer service always.