Avis Car Rental

Avis wasn’t my first choice to begin with, but Laconia enterprise was sold out of cars so I resorted to the next closet car rental place... Avis at the Laconia Airport. Avis was running a 30% off car rental special on there website. However the website stated that Avis, too, were all out of car rentals. I called to see if this was really the case. It was discovered that they had one car left to rent. I asked if I could still take advantage of the 30% off special they were running. I was told no because I wasn’t reserving the car online and paying ahead. I told Mike (the worst customer service rep I have ever spoken with) that I would be more than happy to pay over the phone, ahead of me picking up the car. He told me no. I asked him why? I would have reserved the car online and paid ahead if the remaining rental car was listed online. He told me the website and the location were separate and he couldn’t honor the discount because I wasn’t reserving online. I again stated that I would have reserved online had their site been accurate and listed the remaining car. Mike wouldn’t budge. I hung up and drove the extra 25 minutes to Enterprise in Tilton where I was given awesome rates and amazing customer service. Avis isn’t worth it and if you absolutely have to resort with this company, try not to speak to Mike.

One agent very friendly returning car the other young man printing receipt seemed bothered he had to work not pleasant at all

While this location is hosted and run by Sky Bright at the Laconia airport the staff there are very helpful.