Hertz

Very small office. Only four customers allowed inside due to social distancing. It would have been nice to know that not all credit/debit cards are accepted by Hertz before making a trip there to rent a vehicle.

This place has the worst customer service. Every time I called, they answered the phone unprofessionally just saying a very simple “hello” with no mention of the business name or their name as if it was their personal phone. They also seemed to not know how to answer questions. Had a $26 charge on my card because I was misinformed by a representative who told me I’d be charged for not returning the rental with a full tank when I asked if I needed to return the car on full if I opted for the fuel purchase option. Because of this, I returned the car with a full tank and was still charged so they got free gas out of me and still got their fuel charge charge from me. Customer service wasn’t able to help me and said this was a valid charge despite me being given incorrect information by one of their representatives and refused to refund me. Will never be renting from this location or likely any Hertz location ever again. This has been the worst experience with a rental company and can’t believe a company isn’t willing to refund an incorrect $26 charge to make a customer happy and would rather lose a customer over $26....what a joke.

Very helpful.great customer service.would use and recommend them again.

Horrible experience even for their five star members. The app was down and I thought I would go in and they would honor my gold rewards discount. They were no help and didn’t even try to accommodate me in anyway.nI tried getting clarification on charges from a previous rental and they instantly got defensive. I won’t be returning to this location . If you can help it go to another or skip hertz completely.nWorst experience ever. Walked out without renting a car

I had the displeasure of renting from this location a 2020 Ford Explorer. Rented and drove off only to notice damage on the vehicle. I called location and they stated the damage was already notated.nnFast forward 2 1/2 months later and I’m being charged $3500 from a 3rd part company called Viking Services. No notice , no call from Hertz.nnThis particular location is really disgusting. I blame myself for not trusting my instincts as everything about the physical appearance screams run away.nnI will never rent from Hertz company again.