Avis Car Rental

Cannot say enough good things about this Avis location-Manny and his team mate were efficient, had a car earlier than expected for us and they gave us a free upgrade. They sanitized the car, and did a thorough walk around, noting items we would have missed on the inspection. Probably the BEST car rental experience I have had in a very long time. I'll be back. Thank you Manny and team!

Best Avis Car Rental I’ve been to. I’ve been to plenty. Not the best selection of cars. But the best customer service I’ve had. And some people that’s more important.

Easy in and easy out. Covid compliant. Vince took great care of us.

They made us sign a form for no smoking, then gave us a car that had air fresheners in every nook and cranny because the stentch was so bad of smoke. We had to AIR the car out before we could use it. I called the next day and they said they thought they took care of it, no apology or anything. Would never recommend this place.

I am extremely disappointed with Avis for this rental experience. I use Avis almost exclusively for business travel and have always had good experiences, so I was surprised when this experience was not the same. We reserved a premium (luxury) SUV, Chevy Suburban, for a family vacation from our home in Michigan to Wyoming. As a family of 5 we wanted to not only have the extra passenger space that this vehicle would provide, but also the extra cargo space. We reserved this type of and paid for it up front. When we arrived at the Oakland/Pontiac airport location to pick up the vehicle, we were told that those vehicles were not available and that we would be getting a minivan instead. When we asked the agent why we weren't getting the Suburban, he told us that there hadn't been any of them available for a while anywhere in our area. He also said that Avis only cares that the number of passengers fits in the vehicle that we were getting. He did call one other location and they didn't have any. He said that we could call Avis and ask about finding a Suburban elsewhere. I asked about the price differential, because a minivan and a Suburban are definitely not the same class of vehicle. He said I would have to call Avis for that as well. Since we didn't have any other choice, we took the minivan. I called Avis as soon as we got home. The agent at Avis was unwilling to help me search along our travel route to find the right vehicle. I called several locations along our travel route and all they could tell me was they didn't have any, but weren't able to look anywhere else. We ended up keeping the minivan the whole trip and were very cramped with all of the gear we were taking, which is why we wanted the larger vehicle. The minivan that we did receive had not been cleaned. I am also assuming that no steps had been taken to disinfect the vehicle as there were footprints all, over the inside of the windshield. I was extremely disappointed at the (lack of) service that we received from Avis at each step of the way. I still have to spend my own time today to try to recoup some of the money that we overspent on a vehicle that we didn't receive. Contact me please.