Enterprise Rent-A-Car

This Enterprise location made the entire process of getting a rental after a car crash very easy. Pick up and drop off went very smoothly. I couldn't help but chuckle that the SUV they gave me had an Ontario license plate and a speedometer that only read in kilometers per hour. I had a rough idea what speed I was driving around town, but never knew for sure!

I have always used enterprise previously and had a great experience. Working for unum it's always my go to for myself and other employees which is why I think I am upset and discouraged right now. This was one of the worst customer service experiences I have had. The car wasn't inspected so I called to inform them this morning and was told to bring it back when I arrived this afternoon the customer service I experienced was horrible and I left feeling like the inspection sticker was my fault and I caused them a problem. Driving home soaked in sweat from having to wait for a car to be cleaned even though other cars were available. Not a great job cleaning which means I will have to sanitize the car myself now and get all the bird poop off. I know times are tough for everyone right now but this isn't the way to treat customers and conduct customer service.

They’re nice and they gave me free ride to the airport.

I am appalled with enterprise rental on Western Ave in So Portland. I was charged $170 for supposedly smoking in the car I rented. The problem with this is that I'm a non smoker and their was nobody else in the car.nOf course when I dropped it off it was after hours so what they claim goes. It's unfortunate that this happened as I will never rent from the again.

We have all heard about — and in many cases had our own — terrible experiences with rental car companies. But imagine the best possible experience you could expect. And then double that. Sarah and the people at Enterprise made our long term rental (while our own car was being repaired) absolutely effortless. The car was extremely affordable, but very comfortable and in perfect condition. The staff was unbelievably helpful, friendly and nice. And I will never rent anywhere else. Nor should you. They get six stars from me on the five star scale. Thank you for far exceeding my expectations.