Budget Car Rental

Because of Mr. Arnold Jackson, Customer Service - Escalation Team.

I was dropped off by my girlfriend to pick up the rental car. I noticed a strong smell in it and asked her to confirm and she agreed it was weed. I returned the key and said I needed something different but I was treated like I did something wrong. The gentleman working said he apologizes but he can't control everyone. This made me feel as though the cars aren't inspected after returning them. I wasn't pleased with this rental and I have used budget several times before.

We rented a 12 passenger van. While on the road, we heard a noise from the tire. There was a flat spot on the front tire. We called the store and were told to change the tire if needed. We waited until we got to our destination. As we were driving, the tire pressure from not the front tire but the back tire began loosing pressure.nWe change it but we had some issues getting it released. We finally got the tire changed but now we had to keep an eye on the front tire. We bought some tools and fix a flat in case the front one gave away. We tried all the numbers we were given but kept getting Avis instead of Budget. 25 minutes back and forth to get the answer of take it to a shop and IF the repair was approved, we would get reimbursed. After spending 1500 on the rental, another expense was not in the cards. Thankfully the truck and tires held up for the rest of the trip. The other issue we encountered was the windshield wiper had no fluid or that's what we thought. Opened the hood and it wasn't even connected. This was again after we purchased 2 bottle of fluid. We are grateful the van got us to our destination and back without us being in an unsafe place.

Everything was wonderful from the online order process to the walk in pick up. The customer service was wonderful when I walked in and they were very helpful. I even did a upgrade. I was told about the Dropbox which I took advantage of because it was more convenient for my schedule. I will not only be recommending to family and friends, I will be renting from you again if the need ever arise again. Thank you again for everything.

The service at Budget car rental in Orland Park, IL was phenomenal. I had an unexpected need for a rental and was able to immediately make a reservation and pick up with no hassle.