Enterprise Rent-A-Car

Enterprise has always been my go-to rental car company due to their proximity to my house and convenient pick-up option. However, my recent experiences have me looking elsewhere. I travel quite a bit for my job, and for locations that are within driving distance I always rent a car. Every time I pick up a car now, it is almost always dirty. It's not that they don't wash the cars, it's that they don't wash them well. They do such a poor job that the windshield looks like someone's dog just smeared their nose all over it. I realize they are under the gun to get cars turned around quickly, but there just isn't any motivation for their porters to do a good job cleaning.nnThis last time was the last straw. I had a long trip that required me to leave the day after a holiday. Since they don't open until 7:30AM and I needed to leave at 5:30AM, I decided to reserve the car for the day before the holiday (a Sunday on a holiday weekend). This DOUBLED the rate. I realize that rates go up over holiday weekends, but come on, double? That is price gouging. I called both the corporate number as well as the local office, and despite my frequent and loyal business, I was told that there was nothing that they could do. So, I called Budget (also close to my house) and they were able to do it with no inflated rates. Budget has my business from now on.

Excellent service.

I had a good experience renting my car from the enterprise facility in O’Fallon, Illinois. I used the Enterprise app on my mobile phone. I was surprised that I could not automatically use my points to book my free day. Instead, I had to call customer service because the free day would not apply. That was a little unusual because in the past I was able to apply the points directly to the rental without calling customer service. I don’t know why it didn’t go through this time. But in the end, it was all resolved, so I’m satisfied. The agents who assisted me at the facility were courteous and helpful. After I checked out the car, the agent even offered to follow me to the parking lot in the rental car so I would not have to walk back to pick up the rental car. Nice gesture. No one had ever done that before, and I appreciate his going the extra mile. I believe his name was Austin.

Austin definitely went above and beyond for the rental for my wife. She has asthma and respiratory issues so to rent a car that didn't aggravate her medical issues, it took 3 different cars. Austin was patient and very understanding.

I made reservations because I was told that they had vehicles, when I go to pickup my rental they tell me that they have none available. Now I might lose my job due to the mis information