Budget Car Rental

Nice vehicle for a good price. Quick and easy pick up and drop off. Friendly employees. I will use Budget at the Cincinnati Airport again, without a doubt.

They have the best customer service u have EVER EXPERIENCED. I WAS EXTREMELY IMPRESSED SO MUCH I WANTED TO PURCHASE THE CAR I RENTED. THEY HAVE THE CLEANEST LOBBY AND MOST COURTEOUS STAFF

Sam is the absolute best!! He’s always so helpful. I travel pretty much every other week for work, and always request that I’m booked with Budget at this location. I usually rent with enterprise but with the rates and Sam’s customer service, I’ll continue to come back to budget. The drivers are really friendly as well.

Booking and picking up the car was flawless. Pretty quick and no issues whatsoever.nnI was worried about very early morning hours return. My flight was leaving at 6am which meant I had to return the car earlier. I noticed that the office is not open before 6am and some people have left reviews about being unable to return their cars. In the end everything turned out great. The gate opened and I found a place in the line of other returned cars. There’s a box right next to the entrance into the office where to drop off car keys. The shuttle driver was already there outside waiting and we left almost immediately after boarding.nnBudget website says “No after hour returns” this is what got me worried. This perhaps needs clarification on the website.

Absolutely awful experience! My Dads flight did not land until 10:30 pm so he asked that I picked up his car early for him. My boyfriend dropped me off at 7 pm and the place was packed like sardines inside with people... definitely not Covid friendly... so I left because my pick up time stated 9 pm so I figured I would just go have dinner and come back during my scheduled time. When I came back it was still to my disappointment just as crowded - during Labor Day weekend they had one man working the counter that was not skilled enough to hold a solo shift. By the time they pulled up my car it was 10:45 pm... and it gets worse! I went outside assuming they would call my name or something... well I noticed the lady behind me getting into my car and by the time I noticed the license plate number she was already headed towards the gate. Turns out the guy at the gate didn't even check the paperwork and ended up letting her drive away with my car! So I went back into the crowded establishment and told the guy at the counter my car was taken. He then gave me a black mini van that wreaked of smoke! I was so tired at this point and they were running low on cars so I just told myself to get over it... well I get to the gate and I told the guy how he needs to check the paperwork and I said make sure this car is put under my name... well all the info was inputted incorrectly so I had to go back AGAIN. This point I am livid and I walk in and yell the guy up front in front of everyone to fix my paperwork ASAP. He snapped back at me and had the audacity to say well you should have checked the license plate before you got in the car... then I snapped back and said you should maybe just do your job correctly the first time. I ended up leaving and had to add my dad as a driver at a local budget in mason Ohio. The lady pulls up our paperwork and the name is still wrong! Some lady is driving around with my info and I have hers. She fixed it... we wasted an hour of our trip on Saturday. My Dad and I will never rent from budget again. Pay the extra money and go elsewhere. It's not worth the hassle during a vacation to deal with the incompetence of this staff.