Map
Detailed Information
- Place Types Car rental
- Address 138 W Camp Wisdom Rd, Duncanville, TX 75116, USA
- Coordinate 32.660957,-96.908455
- Website https://www.budget.com/en/locations/us/tx/duncanville/dv4
- Rating 4
- Compound Code M36R+9J Duncanville, TX, USA
Openning hours
- Monday 7:30 AM – 6:00 PM
- Tuesday 7:30 AM – 6:00 PM
- Wednesday 7:30 AM – 6:00 PM
- Thursday 7:30 AM – 6:00 PM
- Friday 7:30 AM – 6:00 PM
- Saturday 8:00 AM – 12:00 PM
- Sunday Closed
Photos
Reviews
I generally use this location for my rental needs and I have never been more dissatisfied with an experience than I was this last time. Customer service in any business is key and Danny showed absolutely none. From my initial pick-up Friday, there was “no hello”, “how can I assist you”... nothing. I walked up to the counter and he just looked at me. I said “ I have a reservation” his reply, “last name.” I was kind of off put but I just thought maybe he’s having a bad morning. He then put me in a car that I didn’t have a reservation for a 5 passenger vs a 7 passenger. I stated “I told Diamond (is who I usually deal with when making reservations) that I changed my mind and needed a 7 passenger.” He then shared his opinion of his co-worker with me, very unprofessional. You should never express your feelings about your co-worker to a customer, never. I was told to check back and see if they have something later. I was fine with that. I called later when Diamond was in and she resolved the issue and apologized for the miscommunication and inconvenience.nNow fast forward to this morning... Danny was there again and I came to drop off my keys. There was a lady in the lobby and I peeked my head in and asked “can I just drop off these keys?” He then replied, “is it clean because if I look at it and feel it’s not clean enough then I’m going to charge you”. I said “it just needs a little vacuum from shoe dust, how much are they going to charge me for that?”. He then replied “$250”. I have never heard of them charging me $250 for shoe dust. To my recollection they have a vacuum in the back for that very purpose. I didn’t argue I left and went to vacuum the car and returned it cleaner than what I received it. Upon my return Danny said ABSOLUTELY NOTHING to me. I walked up to the counter he had his hand out for the key, he typed something in the computer, went to move the car, came back in, typed some more in the computer, printed my receipt and handed it to me and that was it. HOW RUDE?! Needless to say I was and still am livid. The only reason why this review got 2 stars is because Diamond resolved my issue and was empathic to the situation. Danny really needs customer service lessons or he needs to find another job.
Horrible service constantly having to fight not to be stolen from very foul when you pay for services and then yet and still people try to rob you and play you stupid when in all actually the stupid one is the one who does have the mind compasity to think three how they caught there on selves up SMH.ud83dude16
Danny and Diamond love their jobs do the best and best at it.
Thank you for helping us get to New Orleans for Labor Day weekend. The manager, Jenni, was awesome, courteous, friendly and very customer service oriented. I recommend this location above all others. You want excellent customer service then make this location your first choice! Thank you Jenni and all that you do for the customers.
The best place to rent a car! I had been to the Budget in another location and was a nightmare so was kind of weary to rent a car from there again. But thought I would give it a go since it was a different location. Right away when I walked in I was greeted so friendly and welcoming. They made the process easy and quick and told me what was happening. Showed me the car I rented and the car was very clean and taken care of. I love this Budget and will be going here from now on to rent my cars!!!
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