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Enterprise Rent-A-Car

200 Terminal Dr, New Bern, NC 28562, USA

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Detailed Information

Place Types Car rental
Address 200 Terminal Dr, New Bern, NC 28562, USA
Coordinate 35.0782203,-77.0350113
Website https://www.enterprise.com/en/car-rental/locations/us/nc/new-be
Rating 4
Compound Code 3XH7+7X New Bern, NC, USA

Openning hours

Monday 8:00 AM – 11:45 PM
Tuesday 8:00 AM – 11:45 PM
Wednesday 8:00 AM – 11:45 PM
Thursday 8:00 AM – 11:45 PM
Friday 8:00 AM – 11:45 PM
Saturday 8:00 AM – 11:45 PM
Sunday 8:00 AM – 11:45 PM

Photos

Reviews

Tim Cates (12/15/2020)

Pearl and Jim are super troopers who work both the Enterprise and Alamo booths at this airport. These two individuals and frankly everyone working there bend over backwards for the customers and treat them all with the utmost respect ! Yes..and even when emotionally immature and demanding customers are being impatient and disrespectful to them. I have had the unfortunate opportunity to witness this multiple times. In every case their responses were helpful and with a smile. I have rented several vehicles from them over the past year or more and in every case received nothing less than above and beyond service with a smile and southern charm. New Bern NC is a charming town with all of the ambience you would expect. Meeting these two as your first encounters set the stage for the friendly welcome that will continue to experience in New Bern. I recommend you drop the other auto rental companies and go with Enterprise and join the National Emerald Club community !! With people like these working for them you will not regret it !!

Joanne Dubach (10/26/2020)

Pearl hates her job and you’re gonna hate her job, too. I rented a car from enterprise but when I got to the counter there was a sign saying that the associates from National would help me. Pearl at National charged me $50 dollars more than I was quoted when I made the reservation and told me that the economy car I reserved was unavailable so I had to upgrade for $30 if I wanted to leave on time. Usually they upgrade you for free. She also said my reservation was for 12pm, when I made the reservation for 9am. I looked back in my email and Enterprise never sent me any confirmation so I knew something fishy was going on. But Pearl wouldn’t stop trying to upsell me. So I called enterprise and waited on hold for 40 min to get a human who helped me fix the time, applied my original quoted price, and sent me a confirmation email. I went back to Pearl and she said a car would be prepared for me at that moment. Half an hour later, I was still waiting. Then they told me a needed a piece of mail with my address in order to rent the car. What?!? I’ve rented cars many times and have never had this much trouble- even at much cheaper places. $485 for a 2 day car rental and the worst customer service I’ve ever received. I’d recommend taking an Uber to a car rental outside the airport than use National or Enterprise at New Bern airport.

Angie Walker (07/29/2020)

Easy online booking, vehicle was ready for pickup at the time I needed. Counter attendant was helpful and friendly. 2020 Ford Escape was a very nice ride, and fun to drive! Return process was super easy as well.

Gregory Ottey (07/28/2020)

Didn't car for the lady (Pearl) that was behind the counter that did my paperwork. The 2020 Nissan i rented for a week had to cracks in the windshield, both rims on passenger side jacked up, seal around windshield on the inside coming off, trunk lid was bent leaving big gap on one side. I went in several times telling her the issues and was told no big deal. I believe when someone is renting a car it should be in better shape and the people behind the counter should be more friendly and act like they care at least.

Jordan Burke (10/20/2020)

We had a pretty awful experience with Enterprise at the New Bern, NC airport. Our flight coming into New Bern was delayed. I spoke with the representative at new Bern who informed me they could only wait 2 hours from our expected landing time. This was completely understandable but still frustrating. Our flight landed 3 minutes after that 2 hour mark and sure enough the representative had left. Luckily I was able to have a friend pick us up and I had told that representative we would be back in the morning for the car if we didn't make it in time. Well we couldn't exactly get an uber or lyft from where we were staying as that didn't exist so we finally we able to find someone to give us a ride around 10:30am. I called enterprise to let them know my fiancé was coming for the car. The representative quickly told me they gave my car away as we didn't show up at 8am and then proceeded to say he couldn't talk as he had a line of customers waiting. He was completely rude and unaccommodating. I truthfully cannot believe how short he was with me and likely will never be renting from enterprise again. I can understand the being unable to wait for our flight to get in.... but the way we were treated in the morning was the tipping point for me.

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