National Car Rental

No sense to get the frequent user membership; still had to wait 30-40 min in line to get a vehicle despite my reservation. Also, certain vehicles have only the all-or-none choice in pre-pay gas rather than half a tank. Conveniently located adjacent to baggage claim. Great hours.

Pearl hates her job and she wants you to hate her job, too. I rented a car from enterprise but when I got to the counter there was a sign directing me to National desk. Pearl at National charged me $50 dollars more than I was quoted when I made the reservation and told me that the economy car I reserved was unavailable so I had to upgrade for $30 if I wanted to leave on time. Usually they upgrade you for free. She also said my reservation was for 12pm, when I made the reservation for 9am. I looked back in my email and Enterprise never sent me any confirmation so I knew something fishy was going on. But Pearl wouldn’t stop trying to upsell me. So I called enterprise and waited on hold for 40 min to get a human who helped me fix the time, applied my original quoted price, and sent me a confirmation email. I went back to Pearl and she said a car would be prepared for me at that moment. Half an hour later, I was still waiting. Then they told me a needed a piece of mail with my address in order to rent the car. What?!? I’ve rented cars many times and have never had this much trouble- even at much cheaper places. $485 for a 2 day car rental and the worst customer service I’ve ever received. If you are gonna have 1 person helping both car companies they need to be trained to do that- Pearl obv had no idea how to use the Enterprise system. I’d recommend taking an Uber to a car rental outside the airport than use National or Enterprise at New Bern airport.

The Pickup and return was quick and easy and the vehicle was great!

I have zero complaints! The staff was polite, courteous and did their best accomadating me.

I have used the service many times and always have found the staff friendly and very helpful. I wish they had an overnight drop box for when the airport shuts down, and they use a bit too much perfume when cleaning the cars, but otherwise the experience is always quite positive.