Enterprise Rent-A-Car

First off, I am an Enterprise rewards plan member and have been such for many years. I have rented cars from them in many places for both business and personal use so I am familiar with their company.nHaving lived in Vicksburg for about three years, I have rented from the local office multiple times and have usually had very good customer service. However, I do feel that sometimes the staff feels that they can act as wish as there is nowhere else one can rent a car locally (their Clinton office is 36 miles away and Jackson airport is 53 miles away). Therefore, unless you desire to drive quite a distance, this is the only option in Vicksburg.nMy comments are focused in the maintenance and cleanliness of their vehicle. Even after the “enhanced cleaning” program began with COVID, most of the time the cars I have rented are dirty and I have had to spend time cleaning windows and wiping out filthy cup holders and door pockets. Once, I even got a nice Camry with less than 1000 miles on it that had mud (not dirt) caked in the wheel wells as if the previous renter drove it to a deer stand somewhere. When I mentioned it to the agent, they offered to clean it “but I had to wait 45 minutes, because they were busy”. As far as maintenance, I have gotten cars with very worn tires and one with the “check engine” light on.nAgain, I have rented cars for years and I have rarely experienced the issues I have mentioned with such frequency. Customer service goes beyond the front desk; it includes what happens “out back” where the less glamorous happens, such as cleaning cars.

The worst customer service ever, and it came from the manager. After being a customer service manager for years, this lady showing very minimum empathy, even during the holidays. She really did give me grinch vibes. Her employees tell you one thing on the phone, and after overs 30 minutes of waiting, she told me something else completely different. If she wanted to help me, she could have helped me if she wanted to. Her lack of help caused a hour and a half delay to my trip. Drove to another enterprise, the manager helped with a smile. I wouldn't go back there if they were the last rental car place in America.

This place is horrible. I rent from them a lot, and every time I do there are issues. Like giving you a pick up time, and the vehicle not being there. They do not give you proper paperwork, nor do they have any customer service skills whatsoever. I only use them because they are the only option in vicksburg. If you have another choice, DO NOT USE THESE GUYS!!!!

Fast service, but their stable of vehicles is small.

They didn't have enough cars for the people who had a reservation. I had an 10 appointment and finally got a car around 12