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Enterprise Rent-A-Car

3924 Westport Rd, Louisville, KY 40207, USA

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Detailed Information

Place Types Car rental
Address 3924 Westport Rd, Louisville, KY 40207, USA
Coordinate 38.2537261,-85.6539591
Website https://www.enterprise.com/en/car-rental/locations/us/ky/louisv
Rating 4.1
Compound Code 783W+FC Louisville, KY, USA

Openning hours

Monday 8:00 AM – 6:00 PM
Tuesday 8:00 AM – 6:00 PM
Wednesday 8:00 AM – 6:00 PM
Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 6:00 PM
Saturday 9:00 AM – 1:00 PM
Sunday Closed

Photos

Reviews

J S (09/22/2020)

Unfortunately I cannot remember the first name of the young lady who assisted us. we had a rental car reservation at this location today Monday September 21st we were about 30 minutes arriving after they closed late at 5:30 p.m. The young lady working alone at that time was very polite very professional and probably the nicest person we had met being just arriving in Kentucky on business yesterday. I apologize for forgetting her name but she was working and closing Monday the 21st of September and waited over 30 minutes for us to arrive and assisted us with excellent customer service. Kudos to a great lady and employee, 10 +++++++ud83dude03ud83dudc4dud83dude03ud83eudd47ud83cudfc6

VanDutch42 (08/17/2020)

Enterprise is always great, especially the Westport Rd., Louisville, KY location. The employees at this branch are always friendly, very easy to work with and super laid back even when some random person goes out of their way to steal the driver-side mirror straight off the rental vehicle. Probably helped that I had purchased the damage waiver insurance, which I highly recommend.

Rick Forest (07/28/2020)

Had to travel for business and rented from Enterprise after getting a free upgrade email. Made my reservation several days ahead of my travel. Arrived at the location to find a sign asking patrons to stand outside. After waiting some time, I opened the door to find one worker sitting at a desk where he couldn't have seen me standing outside. After finding my reservation, all that he could offer me was a pickup truck. He said that that's all that they had, and if I wanted something else, I could try another location. With no time to make a change, I took the truck.nWhen I returned the truck, there were plenty of cars on the lot. When you make a reservation, wouldn't you think that the company would have a car to fulfill your request on hand? Why bother, when they will give you what they might have on hand? it's the luck of the draw.nI'm very disappointed and may have to rethink my rental needs.

Josh L (07/24/2020)

Awful, awful, awful, location. Please do yourself a favor and don’t go here. Two kids working there were rude. Both appeared to spend more time getting ready in the morning than their girlfriends. Basically tried to talk me out of renting a car simply because I didn’t have a reservation and it was going to require two minutes of his time to make a reservation. I asked him what he had available to rent and he told me “what you see is what I got”. No “hi, hello”. Wouldn’t look you in the eye when you talk to him. When I come to drop the car off the next day I parked close to the door out of courtesy because Enterprise generally likes to give it a quick scan to see if everything is ok. I proceeded to be badgered by one of the curly-headed frat boys that works there because it “wasn’t a parking spot”. No kidding, I was trying to park close to the door out of courtesy to you genius. Not to mention that I had the car for slightly over 24 hours and was charged for 2 days without any sort of notice. I’ve rented from multiple Enterprise locations and they’ve never been a stickler for slightly going over on the rental hours. Just an awful, awful experience. Worst customer service experience of my life. My only regret is that I didn’t record the whole experience and get the little frat boy’s name so I could get them fired.

Linda Smith (07/05/2020)

The car itself was new and very nice. Perfectly functional. I was however, highly disappointed in the fact that I was unable to obtain my own Tile device on a key ring along with a Mercedes key to my other car, not a primary car. It was my only key. I left it at the St Matthews office... then a couple of days later COVID shut the office. The manager, John, called to say not to worry, it would be safe in his drawer No Matter When. I went to the new location at some point soon (after they consolidated) but they weren’t there. Then they returned to the old location but hours were different. When I finally returned to rent the car, I immediately asked for the Tile. I was told ..” can’t seem to find it. We did a deep cleaning.” The Tile alone is $30, then I called Mercedes and learned it can be between $200-400 to replace the key. I called Enterprise customer service. No one seemed to care.nI rent cars several times a year. Terrible customer service. No accountability or even an apology.

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