Budget Car Rental

Small location, used for pick up of vehicle. Rental handled in efficient and friendly manner, both pick up and return

Great place Vivian always takes care of me cars are always clean this is the only rental company I use.

1 Star because I can’t give no stars. We where promised a box truck for our moving day. We arrived to pick up our box truck just to be told that “the Corporate office is taking all the box trucks.” They said they left a email and voice mail and in fact they did not. There was no communication between there office and my wife. And now we are searching all of STL looking for a box truck 1 hour before we have to move out of our house. Thanks for the headaches and terrible service.

Thank you, Vivian for picking me up and making my rental more simple than re-filling a prescription at Walgreens. 2nd time renting and both she and Scott (I believe) helped me get thru some challenges and were flexible with my dates. From Tuesday 1/22/20.

First, I came in on a Sunday to a man in sweatpants and a sweatshirt. Normally I wouldn't comment on dress, especially on a Sunday because I feel bad for someone having to work at a smaller location that is likely fairly slow. However, this guy looked like he had just rolled out of bed and went to work. Next, I get to the car, the only car in the lot from what it appeared, and it was absolutely covered in salt, especially the windows. The employee said he couldn't get the salt off, but I have detailed cars for years, a quick run through the car wash or even some windex could have taken the salt off the windows, I could care less about how the car looked, but the visibility was unacceptable. So I had to take it upon myself to immediately stop at a gas station just to clean the windows of a car I paid to rent. Had the employee not looked the way he did, I may have taken this a little more lightly, but it just seemed flat out lazy.nnUpon my return the same employee was dressed exactly the same. Add on the fact that the windshield wipers did almost nothing and 50% of my drive was in the rain, and I just find this experience to be well below standards.nnI normally use Enterprise, but used Budget due to the fact that they were open on Sunday and more convenient in terms of location, but I will happily drive out of my way in the future to not use them. It appears by some of the other comments that this location may need a bit of an overhaul to meet any sort of mediocre standards