Budget Car Rental

I had a reservation with a competitor that fell thru and left me stranded at the airport. Irene was able to get me a better rate on a better car than what I had reserved with the competitor. She got me taken care of super-quickly as well. 5-stars to Irene! I will be back because of her awesome service!

I travel often and use Budget Rental Car when I'm in KC. This site is so inconsistent. Some days they have the fast break option some days they dont. The staff is always nice and I like the fact they always offer upgrades for the same price. Would like to see the fast break option offered all the time in order for them to receive a 5 star rating from me. I am a loyal member to budget and the fast break program because I do not want to wait in line.

Staff was efficient, but up sold me on stuff I probably did not need. Was told I would get my receipt via email...and I did not. I had to call around to get it. This is a franchise location, so the people at their corporate customer service were not able to help. The only reason I have them a 4 and not a 3 was when I finally did get a hold of somebody he was polite and helped and stayed on the phone with me until he was sure I had the receipt I needed for my expense report. But I still had to explain the up sales to my boss.

The staff was friendly and helpful and prompt. They didnt have the vehicle I thought I was going to get which was just fine because the vehicle I was gonna get was the most budget friendly and what Budget had to offer in its place was a much nicer vehicle, it was a orange 5.0 mustang. I was happily surprised and grateful to get to drive it. Thanks for a happy experience.

Rental beware!!! I want to say this is my first review I have ever written. I felt the need to. First and foremost, on there website they tried to give me a different vehicle than they advertised on their website. I pre paid early to get a better price, in which they charge the same price again at drop off. Then charge me 175 dollar cleaning fee. These guys are scam artist. Stay far away