Thrifty Car Rental

I don’t usually write comments like the one your seeing now but I had to. My reservation was from the 20th of September to the 24th from MCI. The car I booked was a “luxury” car which is Cadillac XTS, I called the rental company today the 17th to make sure and see if the car I paid for is gonna be available at the time of pick-up. When I called Thrifty, I asked about the car and the employee said that it wouldn’t be available at the time of pick-up so I asked about the alternative or the similar cars that would be in the same category. Unfortunately, the employee said that the alternative would be either a KIA, Hyundai, and or a Dodge Chrysler. Although Google and car dealers have those types of cars as standards not luxurious, the rental company offers them in the category of luxurious cars. I think everyone knows that luxurious cars are Cadillac, BMW, Audi, Mercedes, etc.. I just wanted to write this comment to let people know that you should stay away from this car rental company. I’ve traveled a lot and rented a lot of hotels, cars, and such, I know what luxurious means. I know a lot of you guys have traveled and will travel, so, if you plan on renting a car from Thirty, I suggest you change your plan because they will let you down.

Helpful staff. Not a bad selection of vehicles.

Never have any problems. Always courteous service. If i have to wait, they always thank me. Clean cars, great options, unlimited miles and fantastic pricing!

Thrifty at the Kansas City Airport was closed. I had to go to Hertz and I had to go to the counter. I could not go right out to my vehicle using my blue chip rewards.

I would give zero stars if possible. But on 5-14-20 we had a car rental reservation with Thrifty. Our plane got in late due to weather 10:00PM supposed to land at 9:30pm. When we got to the Thrifty car rental location at MCI the Employees had closed up early at 8pm. So we had zero chance on getting our rental car that night. So we picked up a Alamo rental instead. But since we had prepaid Thrifty for our car they now refused to refund us our money. Thrifty made it so we had zero chance to get our car and they refused to refund our money. Thrifty is just a company of scumbags.