Avis Car Rental

The guy at the front was the biggest a$$h0l3 I’ve ever met in my life. 25 mins went by and he didn’t say anything to me. When I finally said something after being tired of waiting there, he gave me attitude. Then ended up not giving me a car because he said I caused damage to a car I had picked up less than an hour earlier at the airport. The guy lacked any sort of professionalism and manners but not surprised for Waldorf. So glad I moved from Maryland. If anyone goes here GOOD LUCK.

Some of the staff is very professional and patient, which is why I’ve returned several times, but I have the following complaints hence the reason for the low rating. The cars tend to be on the dirty side (food in between the seats, trunk not vacuumed, stains on the seats/mirrors)—I don’t trust that they will actually do the “enhanced” cleaning that they’re now advertising as the basic cleaning seems to be a big challenge for them. I’ve also been given vehicles with the tire pressure light clearly on and various fluids below the minimum line or on empty (windshield fluid). I don’t get why these obvious things continue to be overlooked—it has to be laziness. Also, because there tend to be one person at the counter, or even when there are two, because some of their transactions can take a while, be sure to confirm your rates as it’s not your fault that you had to wait 30-40 mins. Avis/Budget Group brand promises are not practiced at this location—not on a regular basis anyway. Step it up guys and take more pride in your work—or quit!! You’re bringing this business down.

08/01/20 Staff and customer service great! I picked truck up flithy! Unsanitary, stains, and food left from previous customer. Oil light indicated oil needed changing, their reasoning reset wasn't set. So how was I suppose to assume that? Tired had slow leak. Had to delay my trip to get vehicle cleaned and contemplate going to pay for a oil change since my trip was long distance. Bad experience! Put damper on my trip. Stressful trip! It should be mandatory that all return vehicles be properly SANTIZED before renting out vehicle. No excuse! I tried to return vehicle they where closed. Called avis Corp. Couldn't find me a similar vehicle or upgrade anywhere in DMV. So I had to take vehicle anyways bcuz trip was time sensitive and no availability of any other vehicle.

Small place, but they hustle in there. They try to accommodate everyone as quickly as possible. My vehicle was dirty, they offered to wash it, but I was in a hurry. They discounted me upon returning the vehicle what I paid to get it washed.

the office in Maryland off of Leonard town road was the best in helping you with customers service