Dollar Car Rental

Worst experience, they have some alternative way of. Earning money... Charing you a day more or give you trouble.nThey charged me also a day extra though I had returned the car on time. I took pictures to prove that I dropped the car on time... And that helped me.. It took me 2 months to get my money back.nAnd the associates were talking to me like I have done some wrong. Please be aware and take all the evidence when you take and drop vehicles from Dollar.

DO NOT RENT FROM HERE. I REPEAT.....DO NOT RENT FROM HERE. Feel free to reach out to me directly but in short. I was quoted $172. They charged my card for $841.20 in the end. Im now working on a dispute and two refunds. F#@%ING NIGHTMARE.nnI have all my documentation, phone calls, emails, bank information yet they still are trying to claim I'm in the wrong. This is so far from the truth. And I'm proving it.

They overcharge, and are extremely unprofessional ESPECIALLY the black tall male manager! Whomever made him a manager should be ashamed of themselves! His professionalism is the WORST I'VE EVER EXPERIENCE!

The rental car agency desk clerk claimed that it did not have any cars available, even after a reservation was made on its website more than forty-eight hours prior to the date and time of intended pickup. At this particular airport, one has very limited choices and options. Thus, it is recommended that one not fly into SDF and have to rent a car. If you do, you may be disappointed.

I wish I could give zero stars. I had an emergency where I had to go 800 miles to pick up my granddaughter. I double checked, via the phone, that as long as I made my reservation 24 hours in advance and was reassured by Bella, that my Visa debit card would be accepted. I got to the counter to pick up my car and was told, that even though my debit card is through Bank Of America, they wouldn't accept it because it's an unemployment funded card. Well, considering the current situation we are all in, many folks are, unfortunately on unemployment. So then I asked if I transfered the money from that account to another debit card, would my reservation still be good, I was told yes. I was then declined the use of another debit card, because its through Meta Bank. I then asked if I could use my PayPal Business Mastrecard and was told no again. I then asked if I could use a Venmo debit card and again told no. I almost passed out! I've been trying for 2 days to go get my granddaughter. When I asked to speak to the manager at the counter at the Louisville International Airport, I was told they didnt have one. Then I asked for a corporate number. I finally managed to get Sheila to tell me they only accept Wells Fargo and Capital One as debit cards, unless you have an actual checking account. Well my Meta debit card does provide me with checks, I just dont have a need to use them. I pressed Sheila for her supervisor's name and she told me it was Vannesa, who was unavailable to take my call. Dollar is deceitful in not disclosing their so called easy to pay with a debit card program. They are playing with folks' lives by false advertising and not fully disclosing their stringent requirements. Like so many other corporations, their business practices have no regard nor do their higher ups care about providing assistance to their would be customers nor do they care how their deceitful practices may affect anyone. And in today's world, I had hope that companies understood we're all in difficult times, but obviously this one does not. But by God, they care about their bonuses and bottom line. Shame on Dollar Rent a Car for causing a bad situation to become even worse. Btw a bus isn't an option, due to the rural area she is in.