Enterprise Rent-A-Car

Why even reserve with this company when it's not available when you check in.

Everyone was friendly, especially the team at the car lot itself. I did have to check in at the airport, take a shuttle to the car lot and wait about 25 minutes to get into a car.nThe car was clean, very nice. I think rental companies should provide a cheat sheet to setting up maps and music, how to pair your phone to the system. I wasted a lot of time in the parking lot trying to set it up.nI needed to extend my rental car time, had to use computer and email, there was NO ONE who could extend my agreement at any number I tried to call. Very hard to do when vacationing!nThe guy at the drop-off was funny and a good sport. Overall, the people and cars are great... customer care leaves a little bit to be desired.

Went to Florida during spring break. Originally had prepaid car rental booking with Budget. Our flight was cancelled due to large snow storm in Denver. Called Budget to tell them we would be there next day. Even though we had prepaid, they were cancelling our reservation and charging us $50 for cancelling. Went to Enterprise, booked a car with no payment. Flight was missed by us. Caught later flight but we were going to be arriving later in the night. No problem. Saved or car (all rental agencies had no cars left to rent). Were cheerful and professional. Thank you Enterprise.

My experience with Enterprise went through effortlessly. I have done business with Enterprise in the past and every time I've been a satisfied customer.nnI do have one gripe about my latest rental. I felt the return surcharge for dropping the vehicle 0ff in another state was steep at just under $300.00.nMy wife and I made a similar trip a couple year back through a different rental company and I don't believe we were charged for returning the vehicle in a different state. If we were, I know it wasn't an additional 50% to do so.nnAs much as would prefer doing business with Enterprise, I think next time I travel I'll do some shopping around first.

I’ve used enterprise to rent cars for a number of years. Each year we would travel to Florida and rent from enterprise. I experience this year and in recent years has led me to believe I need to change rental companies.nnI like the streamline technology that Enterprise uses but the way they assign and reserve cars along with your affiliates national and Alamo leaves a lot to be desired. Every time I run a car I get there and the selection is so limited that it’s difficult to get what you want.nnWe need to consolidate cars on this vacation and so we called ahead to National and they said they would be no problem that there was a vehicle available for us at the airport location. We travel to the airport location probably 30 minutes away and they told us there were no vehicles available. However I had vehicles on the lot which they claimed were reserved. After a bunch of going back-and-forth with it up entering into a new contract for the airport location because their other contract was from a different airport location and that’s all they needed to be happy. If they had approached it like this from the start we wouldn’t of had a problem.nnI need to research other car rental companies to see if they do business differently but I’m tired of getting to the rental car location at the airport and then have to go through a big hassle about what car I’m going to get.