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National Car Rental

1300 NW 1st Ave, Boca Raton, FL 33432, USA

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Detailed Information

Place Types Car rental
Address 1300 NW 1st Ave, Boca Raton, FL 33432, USA
Coordinate 26.3622351,-80.0865187
Website https://www.nationalcar.com/en/car-rental/locations/us/fl/boca-
Rating 3.7
Compound Code 9W67+V9 Boca Raton, FL, USA

Openning hours

Monday 8:00 AM – 6:00 PM
Tuesday 8:00 AM – 6:00 PM
Wednesday 8:00 AM – 6:00 PM
Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 6:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed

Photos

Reviews

Kirill Kharkov (04/03/2021)

Terrible service. Recommend to avoid this place if possible. I wasn't the only unhappy customer on the day. Looks like they accept all the reservations without thinking how they are going to fullfill those

Michael Manley (12/31/2020)

I scheduled a car from this location over two weeks in advance, with a scheduled pick up of Dec 22. Two hours before my scheduled pick up, I received a call from National letting me know that due to storms up north the previous week, they had many trips down cancelled resulting in no cars to fulfill my reservation. I was then told on Dec 23 that I was next on the waiting list at 9AM and 2 cars were scheduled to arrive by 10:30am. This 'You're first on the waitlist' narrative continued every time I called over the next 2 days, yet I never received a car. I finally was able to pick up a car 4 days after my initial reservation - completely missing Christmas and left stranded away from family.nnIf the storms caused that many trips to be cancelled the week before, why was the company not proactive about bringing more cars in? Additionally, if this happened the week prior, why was I notified 2 hours before my schedule pick up, at which point every car rental place was sold out given the holiday.nnNo apology, no discount, and ultimately paid 2x the original quote due to the new pick up time. Insane. Will not be using this company again.

Naunihal Zaveri (09/29/2020)

We recently rented from National Car Rental in Boca Raton, at Glades Road and Dixie Hwy. Due to the limited availability of cars, we were given an SUV Cadillac, for which we had received a quote earlier, but were not interested in due to the higher cost. Due to a miscommunication between the Rental Agency and us, he gave us the SUV telling us we would be charged the lower rate of quote we were willing to pay. Upon return, the invoice goes directly to email, and we find out that we were charged $100 more than what we thought we would be paying. We called National Customer Service. They looked into it, and realized that the mistake was theirs, not ours. Customer Service immediately refunded us and fixed the error. Thank You, National Car Rental. While what happened was due to a miscommunication, the customer was taken care of in a friendly, prompt manner. Great customer service!

Brandon Sapper (12/28/2020)

Had a reservation for a few weeks and there were no cars when we arrived. Offered no assistance to fix the issue.

stacy kotelov (01/07/2020)

I left a review 2 weeks ago. There is a response under my review from the “owner” asking if he can help and wanting to know more about what happened. We immediately wrote back, and he never responded. I noticed that there was similar responses to other poor reviews. My guess is that is an attempt to show the public they care and they’re going to do something about it - but they didn’t do a single thing. By the way I rented from Avis on Yamato in Boca instead- and they couldn’t have been nicer or easier to deal with.

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