Avis Car Rental

I don’t even know where to start. I had a reservation for 1:30 and when arriving Carlos was not there and there was a sign that said he would be back at 1:45. He finally arrived at 2 with his lunch bag in hand. I reserved a Chevy Tahoe and he processed the transaction and handed me the keys and paperwork. I asked if we were going to walk the car for damage and he replied he already walked it over and there was just one scratch on the bumper. He pulled out a pad with the diagram of the car and circled the bumper and then asked me to sign it. I said sorry but I’m walking the car first. I found more than just a scratch the whole left side of the bumper was black where the paint was missing and the bottom of the ground effects was the same. Someone ran into something clearly. When I got back I pointed out the dent and said that the bumper was more than a scratch and then he began to argue it was a little scratch. I said listen discount the rental or let me swap it out for another one when you get it. He offered me $25.00 off. I had to laugh! I said make it $50.00 and I will take it just to be done with this guy. He said $35.00 and I said no way. I can drive to the airport and get it for half the price and he could care less. I guess he thought he can get someone to rent it and not check it out first and then he can stick them with the damage. I have never dealt with such a poor business in my life. Absolute pathetic and I will never waste my time with Avis again. My family and I used them for years and never again! I can only say Carlos is living up to his reputation...not to mention when he cancelled the transaction the $600.00 was already taken out of my account and he said it takes 24 hours to get it back. This guy is a clown!!!

Do not rent here. The owner Carlos is rude and had a nasty attitude. You never receive the car you reserve and they will downgrade your car class if they dont have what you reserved or tell you to go somewhere else. 2 cars grey dodge journey and black jeep compass has bugs( roaches to be exact) and when mentioned to Carlos he didnt say a word or offer another car! Do not rent here!! They are nasty!

Carlos is very rude. I was waiting for 30nMinutes before I had to get someone from the hotel to go find him. Then didn’t believe I had a credit card. Tried to get my social to run my credit for using my debt card. Which I’ve never had to do with Avis. Very disappointed in this location

Carlos needs to be replaced. He's the most unprofessional rep @avis could find. I will not be renting with avis ever again

Customers usually get upset when they get declined due to lack of credentials. Customer take it on employees, when they are only following company rules and regulations. please read rules and regulations before attempting to rent a vehicle. Customers must be 25 years old. With major credit cards. Debit cards are not credit cards and customers are subject to additional credit checks. Must have good credit to rent with a debit card. Additional deposits are required on prepaid reservations.