Budget Car Rental

Will only rent from this location for any future travel. Excellent customer service. Called multiple time prior to my rental and was always provided the answer to my questions in a friendly respectful way. Day of my rental was notified that unfortunately the vehicle requested was not delivered to local store. Rudy continued to reach out to his regional management team who in the end were able to locate and deliver vehicle on time.

Called the location to ask some questions about my rental and the guy that assisted me name was Chris. He was kind of rude and wanted to hung up fast. I thought he was busy trying to help other customers so i decided to go in person since i was only 2 minutes away. When I get to the location he was playing or doing something with his cell phone and i go in and introduced my self, his answer was whats up? Really what kind of professional or with a good customer service does that. My rental is a one way trip and i specifically booked an economic car how ever they advised me that they do have the car but will not give it to me because they need does car to stay at the location, therefore we are going to give you a minivan. I told them the minivan will cost me more in gas then, is there anything else you can do I mean you have the car I booked and he just took my Credit card and swiped it. He said not really call customer service. So I did call customer service they where able to help so when I go back in to get the minivan he told me that us not longer available. But 5 minutes ago was? I asked. His answer was yeah so now you have to wait an hour for me to get a car ready for you. This was supposed to be a pick up and drop off thing, not go through all this inconvenience and be treated like that. I am not the kind off person to make review but this Chris person really need to get some proper training on how to do a better job and a better customer service.

Needed a car just to make a quick trip. Rudy was so helpful and easy to work with it made a process that can be lengthy and difficult and made it into the best experience i've had renting a car. I would highly recommend renting from here as they are willing to go out of the way and are very caring.

Best place in Orlando to rent a car. Rep onsite is friendly, accommodating, will go out of his way to make sure you have the vehicle you need at the time you need it. Highly recommend this location!

This office also has Avis rentals. The employees are all very friendly and try to make sure you have a good rental experience.