Dollar Car Rental

Would give zero stars if I could! Renters beware, please read reviews before renting from them. My husband and I rented a car from Dollar Rental Car at Tulsa airport to attend a funeral for my grandma. My mom booked the rental through Priceline and was given a price of $119.64 for the 4 days we would have the car. We were to return the car at the airport at 4am on Saturday December 5th which we did with a full tank of gas. We drove around Tulsa for over 30 minutes to find an open gas station at 3am to ensure we are not charged $9.99 per gallon. After going to 4 gas stations we finally found lucky #5 was open. The vehicle was returned to the airport in the morning prior to 4am. The following morning we receive an email with our receipt and were shocked by the cost. First the rental charge was $198.63 not the $119.64 agreed upon. Then we were charged $16 for a late return fee, saying we returned the vehicle a day late (December 6th) which is impossible considering we live in Florida and made it home at 10am on the December 5th. Not to mention all the hidden fees (airport fee, concession fee, energy fee). All the charges added together are then taxed 14%, so our bill is $200 more then expected. I have called Dollar Rental Cars at Tulsa airport repeatedly and get no answer, also left messages on the manager’s phone. No reply! Called the 800 number and was then told we have to dispute charges with billing who is not available on weekends and to call back Monday. My husband calls on Monday from his work, sits on hold close to 30 minutes, then speaks to a foreign guy who tells him we will receive a refund in 5-10 business days but cannot tell us how much it will be. We have yet to receive the refund for the unlawful charges, we have bills that are due, and this is getting ridiculous... Unless you want a huge headache and an empty bank account, be careful renting a vehicle from them.

The prices on rentals are nice and so arenThe vehicles. My issue is with their customer service and random fees. When I picked up my rental that I prepaid for I was charged a $200 incidental hold. Ok, that’s fairly normal but kind of high compared to other places I’ve rented in the past. I turn in the vehicle and I got no email confirmation of return and I wake up this morning with an additional charge of $79.00. The car was clean, full of gas, and the keys turned in to an agent. I call the customer service number. I am told it’s just a hold that will come off in 3-5 days. So now dollar has $279 dollars held. I still have no invoice and the gentleman on the phone said it was returned today, not last night (like it was returned). If you want your credit/debit card run like a marathon then come here. Otherwise do business with someone else. I definitely WONT be back.

We booked through them just for them to decide to cancel our reservation because some one “extended their rental.” We got to the airport and were told they couldn’t help us, but we could rent one of the two cars they had for the three days for $400 more than our original reservation that they canceled. The company is clearly greedy and doesn’t care about their customer service. If you book with them you better have a back up plan because we had hard time finding a taxi, Uber, or Lyft at this time.

Dollar at the Destin airport (VPS) was great! Easy check out and check in. Price was competitive!

Horrible experience. They final price will be higher than the quote from the website and they’ll charge you for everything that you never imagine. I don’t recommend this company. Don’t lost your time there.