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Enterprise Rent-A-Car

1801 Bay Rd, Miami Beach, FL 33139, USA

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Detailed Information

Place Types Car rental
Address 1801 Bay Rd, Miami Beach, FL 33139, USA
Coordinate 25.793881,-80.1435902
Website https://www.enterprise.com/en/car-rental/locations/us/fl/miami-
Rating 3.5
Compound Code QVV4+HH Miami Beach, FL, USA

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Reviews

Jasmine Lam (09/28/2020)

I spoke to Marvin who is the manager at Bay Road Enterprise location (as of September 2020) and he said that even if you make a reservation there is no guarantee they will have a car ready for you. You have to call in advance and confirm the reservation. Also he said that they may or may not answer the phone.nExtremely bad customer service and unreliable.nnEnterprise needs to improve dramatically! Consider using a cell or remote wireless phone to answer calls if you only have 1 or 2 employees at this office. This is a simple solution that they should implement.

Andrales Abreu (08/26/2020)

Not so nice in person and they treat you like a tourist even though the reason i was renting was cause my car was in the shop

Tomás Martínez (03/23/2021)

Our last day in Miami beach our car was towed, and the tow company told us only enterprise could get the car back. We spoke with this enterprise office and they told us not to worry that they would make sure to get the car back in the same day. Three days went by and they haven't yet got the car back and don't answer our calls. I would definitely not recommend, horrible customer service.

James Day (02/26/2021)

Needed to move a pickup from one Enterprise location to another. Went through main 800 number who confirmed change. New location didn't have a car nor any update that this change was made to their location. Called 800 again and sent to another pickup location who again, didn't have a car for me nor any update from Enterprise HQ of this change. Got confirmation emails showing new locations for pickup but updated locations never got word. Almost missed my flight. Customer Care didn't care. What a mess.

Prince (12/01/2020)

Horrible service. Went there to pick up a rental that I reserved and the manager name called Erica had the worst attitude ever. She was trying to give me a car with a flat tire or have to pay extra for exact similar one. I tried to speak with a manager and she said she is the only one at the place!!!nPrior she took my ID and credit card and claimed she lost them. I called the cops and filed a police report.nThat place is a scam!!!

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