Hertz

First time renting Feb 2021 from this location. Everything went well, in a strip mall so small location not easy to spot right away. Only concern to share was that the credit card machine was not set up right and our card was declined. Not what one wants to be told day of pickup. Fortunately we were able to call bank right there and our bank approved over phone. Just a heads up.

Beware of this location. Make sure you get your receipt instantly because they like to pull some BS with changing your rate and also charge you for extra days when returned early. The manager Yovanna Almonte and salesman named Brian Fernandez were trying really hard to convince me that I was wrong with some lame excuses and runarounds. I even asked Brian if he believed what was coming out of his mouth - lol. he didn't answer.nnI contacted the manager of the original location I rented from and he told my that my original contract was modified 2 days after I signed it. (this can easily be brought to court but that’s not what this review is about).nnIve had a pretty good experience with Hertz (corp) overall from the many locations I've rented from. Just wanted to make people aware of this experience not sure if its common practice at this location - just make sure you get a receipt and validate that it matches the terms on your original contract

Bait and Switch Alert – HertznnI have used Hertz many times in the past and very often they will pass off compact sedans as luxury sedans but this time it was extra special.nnI flew from NY to Clermont, Florida. The plan was to spend time with family and drive to Miami from Clermont to celebrate my fiancé’s birthday. I booked a Cadillac (or similar) two weeks before my reservation. On the day of the reservation, 30 mins before pickup, I get a call that Hertz have 0 cars available for me. ZERO. They did not call offering another car, they called to cancel.nnIt is spring break in Florida and cars are now 5x the regular price and accommodations in Miami have already been booked. Now what? They explained that they had my car, a Chrysler 300 ready but corporate swooped in and took it because other facilities needed it (how professional?).nnI explained to the customer rep the situation and after a few phone calls, they found me a Nissan Versa…Unacceptable…After a few more phone calls they found a Dodge Durango. After agreeing to the Dodge, it was unavailable. They then came up with a Chevy Impala 2 and half hours after my reservation (the drive to Miami is 3 hours). The impala was dirty, ¼ tank of gas and the compensation you ask? $5 off!!nnI called customer service and they offered me a $25 off my next reservation which is the equivalent of 13% off a meal at restaurants that gave you food poisoning.nnUnacceptable...

This place deserves zero stars. This place is a disaster and a disappointment. The manager should definitely be replaced. They should be shut down. If you value your time DO NOT GO THERE!!!!!!!!!!

Customer service is terrible. Front desk, manager, etc.nAnd like all the majority of rent-a-car places, watch-out for the “ripp-offs” in the underlines.