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Enterprise Rent-A-Car

6223 N 9th Ave, Pensacola, FL 32504, USA

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Detailed Information

Place Types Car rental
Address 6223 N 9th Ave, Pensacola, FL 32504, USA
Coordinate 30.487443,-87.1986446
Website https://www.enterprise.com/en/car-rental/locations/us/fl/pensac
Rating 4.1
Compound Code FRP2+XG Pensacola, FL, USA

Openning hours

Monday 7:30 AM – 6:00 PM
Tuesday 7:30 AM – 6:00 PM
Wednesday 7:30 AM – 6:00 PM
Thursday 7:30 AM – 6:00 PM
Friday 7:30 AM – 6:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed

Photos

Reviews

Nick G (04/02/2021)

Katrina was fantastic. I booked a car at a different location mistakenly which was much further away from the airport then I really wanted. Katrina was able to accommodate me last minute and make a switch for me and keep me updated via messages back and fourth. She was an excellent representation of customer service and Enterprise. This is why I only now deal with enterprise vs the cheaper problematic other companies. Thank you again, we will now only go here and do business with her.

Rob Lin (03/19/2021)

Made a reservation online. I arrived by air and took a taxi to their location. There was a significant price difference between the airport Enterprise and this location. Just as I arrived, I received a call from Enterprise whereas the rep told me that they could not provide me with ANY type of car even though I had a reservation. I asked him to find out when he would have a car available and he stated he would call me back. I went back to the airport, stood in line behind another angry customer, only to find out they had no cars available either.nI wound up paying $300.00 for a rental from another rental agency instead of my $80.00 Enterprise rental. When I picked up my new rental, there was several cars parked in the Enterprise parking spots. Do they hand pick who will get a car and who does not????nThe rep I spoke never did call me back. Their customer service is abysmal.nSafe to say I would never rent from them again. Classless company who should take a class on what a reservation means.

Brett Rogers (03/16/2021)

“You can rent with confidence” the pre recorded voice tells me as I sit on hold for the third time this morning. The previous times my call has been automatically disconnected. I’ve been waiting for three days for someone to reach out to me regarding my “reservation”. This has been an absolutely awful experience all around, poor in store customer service and I can’t even get in touch with someone over the telephone. I would give zero stars if I could.nnI am amending my review. The manager that was there today, 3/15/21, was straight busting his chops to serve the customers at this location. I can’t remember his name but kudos to him. He mentioned he was short staffed but that man did not stop moving, getting customers in and out as fast as he could. He alone gets this location a better review.

Darius Red (02/19/2021)

Wont answer phone, leaves you on hold and just hangs up. Just trying to rent a car. Its not difficult to answer phones

Corey Johnson (04/01/2021)

Awesome location! Awesome staff!! Shadi (The Real) is the man and making things happen!! Thank y'all for your help!!! Signed, The two idiots from Nashville!! You were a life saver!!

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