Enterprise Rent-A-Car

What a horrible experience. I got to this location this morning because I had a reservation that I made on Wednesday. At first, the manager had told me that I didn’t have a reservation there and that it was for Sunrise. I proceeded to show my reservation that showed it was for this location. I then am told that they have no more cars in this location and that there was a glitch in the system. After I asked him if any other location in the area had availability for a car, he THEN proceeded to tell me he was in a group chat with other branches and that they did not have any either due to “spring breakers”. He then also told me that I should’ve been there at 7:30 for my reservation time even though he had previously stated that they didn’t have stock at that time either. Well, low and behold, I had to call customer service and they were able to find me another car close by. This branch made NO effort to make things right or help me out, which is absolutely ridiculous. I have been a customer with Enterprise for years and absolutely didn’t deserve this treatment from this manager. Don’t ever rent from here!!!!!

I'm totally frustrated with the situation this company caused me. I made a reservation 2 months ago to pick up the car today, 12/24/20 at 4:30. When I arrived there they were closed. The working time was in the app. It was a mess!!! I planned a trip with my family and I couldn't find any other place opened. Respect and responsibility are mandatory to deal with people. You made a really big mistake with my family!

We have rented vehicles from this location a number of times over the past years. This time we reserved a pick-up truck. I called and confirmed that a truck would be available the day before we were scheduled get the truck. The next morning when we went to get the truck they had one sub compact car, no truck as promised. The same employee was there that I spoke with. He offered NO assistance in even looking for a truck for us. If not for another rental company who helped us find a truck, our trip would have been lost.

We reserved a premium car, 2 months before the date we needed it. We chose a local enterprise location as it was closer to our house. They had one car, wasn’t washed and ready to go, had to wait half hour for them to get the car clean. Then the enterprise employee informed me that the car has a tire pressure light on, they put air in and it’ll go away after driving for some time.nAfter being already late I got in the car and noticed it smelled of intense smoke. I let the employee and know and he said he’ll note the reservation.nWhen I started heading towards my destination I noticed the brake rotors were completely warped and the car was shaking intensely when I pressed the brakes. It was much worse on the highway. Also after about 40 miles of driving the tire pressure never went away.nI called my local enterprise back where I got the car from and I could not get them on the phone. They kept putting on hold for over half an hour. No one triaged the call, just kept picking up and hold.nI called the customer service number they said not a problem, bring it to a closest airport location, they have plenty of car in the same class they can switch me into. When I reached the airport location, the location refused to take responsibility for the local location and said they’re the one responsible for switching me into another car. Even the manager there said he have no cars available to switch and that the tires are fine. He suggested that I spend my own time to bring the car to a repair shop to get the brakes checked. They blamed the customer service for not knowing the locations business model for me being lead into their location hoping for switch out of a broken car.nnI asked for a supervisor to call me the whole trip to see if they can do anything and no one called me. I had to put air in the tire, I drove a car with messed up brakes which smelled horrific.nnWhat kind of service is this? If you don’t want to waste half a day of your own vacation time, DO NOT rent from enterprise. They are absolutely not helpful, management don’t care about customers, they’re there just to put people in cars.nnLocal location of reservation: Coral Springs, FL (University dr & Royal Palm Blvd)

This is a review 3 years in the making! Let me preface by saying I'm not the type of person to leave a negative review. I am fairly understanding and get that things happen. In this particular case this place is well deserving of a negative review! for the last 3 years my family and I take a vacation around Thanks giving or New Years. We have booked the reservations well in advance. We travel in a group of about 7 with luggage so we try and book larger SUV or passenger VAN. The 1st year on they day of pickup they informed the vehicle would not be available and had to go to Hertz to get a vehicle. No biggie. 2nd year we again booked in advance and explained the situation directly to management. Again on the day of pickup the vehicle we requested was not available and waited 6 hours past are pick up time (Setting us back almost half a day on our trip) for an alternate and smaller vehicle to be available. My wife had to sit sideways with luggage barley fitting for 11+ hour car drive both ways. Now this year I booked the vehicle 5 months in advanced and even called a month ago to explain the last 2 years and confirm our reservation of a 12 passenger van. Just 30 minutes ago ( 3 days before we where scheduled to leave) They inform me that they will not have my requested vehicle available and that there was essentially nothing they could do. Not even an effort to offer an alternative vehicle. I will never rent from this place again and I will make an effort to make sure that any one i know or do business with locally is aware of this.