ACO Rent A Car

I would give zero stars if possible. The woman wanted 1,000 deposit to rent the vehicle but after complaining lowered it to 500. The vehicle had dents all over it and the front bumper and hub cap were falling off. I showed proof of car insurance and was still required to purchase additional liability insurance for 12 dollars a day because it is ACO policy that you have a million dollar policy. I am also being charged 10 dollars a day for the use of a sun pass but still required to pay my tolls. This company is garbage and should be avoided. Used Budget last time only 250 security deposit and 59 dollars for unlimited tolls.nMy mistake will never use this company again.

When we arrived, We call to get picked up at the airport, was told 15minutes I waited over 40minutes not to mentioned we called before acquiring our luggage just to still wait 40 minutes outside for shuttle.nnWhen we arrived it took another 30 minutes just to find my reservation. After, I was told they had no mini van. They tried to take a $1000 deposit to even rent a car and after I said there was no deposit when ordering online and requested to be taken back to airport to rent elsewhere, they dropped the deposit to $100. Which I agreed to as its been hours and I had a cranky 10 month old past her bed time. So they insisted in putting me in Nissan Rogue which I said wouldn’t be big enough since we had luggage, stroller and a wheelchair thus why we requested a mini van in advance.nnAfter, filling up the Nissan Rogue, the car was full from trunk to back, however I also ordered car seat for my 10 month old daughter which couldn’t fit in back so the person at the desk insisted on us leaving with my daughter on my wife’s lap in the front seat. I have video of this.nnAfter, this point I had enough and I requested to speak to supervisor, to which I was told that he’s not available right now.nnAfter refusing to leave with my daughter on the lap, the guy says okay you just take this mini van. After 2 hours of telling me they do not have mini van. He lets us switch into a mini van.nnOnce in a mini van I request the baby once again. He finally brings it out. I asked him to please install it, since I am in a wheelchair and cannot do it and my wife wasn’t familiar with the particular car seat. Of course he had no idea how to do it so once he insisted on my wife to hold the seat in place.nnAfter about 2 hours, we finally decided to leave because we weren’t getting anywhere with this person. The car had an empty tank so after all this I still had to get gas, once at gas station we asked a nice gentlemen to help us out and install it for us.nnOn the way to the hotel which was 15 minutes away my daughter starts screaming in the car for some reason. Once we got to hotel, we noticed rashes all over her neck, arms and legs. We figured it was stress hives. Fast forward next day, it goes away, we go out in the car seat again and same scenario. Once wet got back we realized it must be the car seat so we decided to wash it. Once washed my daughter was fine. Not washing baby car seats is UNACCEPTABLE!!nnDuring the day, I can finally see the kinda shape this car is. News flash this car was not clean or serviced after the previous renter. There was food all over. Sticky black liquid in cup holders, the lights barely worked unless on the high beam setting. Defrosters did not work, the windshield wipers need to be replaced. I Literally couldn’t see in the morning during the rain and had to wait the rain out as defrosters didn’t work and I couldn’t drive with windows down.nnThe day after we landed in Orlando. I called the office looking to speak with supervisor. 1st time I spoke with a woman and after 15 minutes of explaining everything she says supervisor will contact me. Next day no-one contacted me, so I decided to call back, a gentleman picked up and once again after explain everything, I was told supervisor would contact me. The next day same scenario. Fast forward 3 days, I am back in jersey still waiting on this call.

Horrible and un friendly service. The lady (owner) hispanic at the front was on her phone the entire time with major attitude, and not very helpful. Lady if you don't like your job quit.

Prices are acceptable