Budget Car Rental

Check in was quick and easy and my car was in excellent condition with no defects. Was able to extend my reservation with a couple of clicks of my mouse. Return was just as easy. Corrine was fabulous and even corrected an issue with my bill. A great experience all around.

When I picked up the vehicle the seats had crumbs and some dried up liquid (they looked dirty), the middle console had someones used face mask inside, front drivers door had someones coffee cup holder and papers. Basically, there is no way this car was sanitized or cleaned prior to me picking it up. Because I was driving with other passengers, I used my own antibacterial cleaner and wiped down the entire car before anyone else got in the car. Also, I returned the car on a full tank of gas. I acknowledged this to the employee at the counter, yet she still marked in your system that It was not at full. She did not go out to the car to confirm and I did not notice that she had charged me $15.99 for fuel until the next morning.

DO NOT GO HERE! they charged me an extra $190 for no reason after I already paid. I returned at GNV and no one was there so I took pictures and returned my keys. Then when I saw the charge, I contacted customer service, waited on hold for awhile, was told I could only get a “discount” on my next rental til I fought to speak to a manager. Then the manager finally agreed to rescind the charge but asked for proof that I returned the car. When I tried to send the picture, 3 times, I got an error message from the email. Now calling back customer service, their number won’t go through. Waited 3 hours both times. I will NEVER rent from this company again!

We arrived to pick up our prepaid (with credit card) rental car at the Gainesville Regional airport. We were met by an extremely rude counter clerk who asked for id and when we both presented our id's she snapped at us and said only the person who rented the car. We both signed up to drive the car so of course we thought she would need both our id's. Then she asked us for the credit card used to pay for the rental car. I gave her my credit card and again she snapped at us that it wasn't the right card. Here's where it gets hairy! She said that because I used my credit card (spouse) but that my wife made the reservation that she could not continue with the contract. I explained that my wife made the reservation but I used my card to prepay it. She said there was nothing she could do and refused to rent the car to us. I called the customer service line which I waited 25 minutes on hold to talk to and they said the same thing. I could not believe that they refused to rent the car to me because the reservation was in my wife's name but I paid for it with my credit card. We are on the same credit card account! This was the most rediculous thing I have ever experienced! The Alamo rental agent over heard my conversation and told us he could rent us a car with no problem. We ended up renting from Alamo and thank goodness they had a car for us as everyone else was sold out. Beware of renting with Budget! Horrible service!

Everything was easy to navigate and do. I reserved my car online, I find it easier to do it that way. Sherry was very nice and I was pleased with the car I received, an SUV! It was within the same class as a car. Everything was a breeze! This is the 2nd time I've rented with budget and I will gladly do so for future reference! There were way more options at this location (the airport) its a little further from me but it's totally worth it. Thank you for being awesome budget! ud83dude4cud83dude4cud83dude4cud83dude4cud83dude4c