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Avis Car Rental

7923 W Broad St, Richmond, VA 23294, USA

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Detailed Information

Place Types Car rental
Address 7923 W Broad St, Richmond, VA 23294, USA
Coordinate 37.62394,-77.52924
Website https://www.avis.com/en/locations/us/va/richmond/rc5
Rating 3.2
Compound Code JFFC+H8 Richmond, Virginia, Uni

Openning hours

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday 9:00 AM – 1:00 PM
Sunday 9:00 AM – 1:00 PM

Photos

Reviews

Temmeka Moore (03/12/2021)

Avis didn’t have a car for me to rent. I called a got a refund issued. Mind you I didn’t get a car. A week later. Avis charges me 130 from my account fraudulently and saying I have to wait for someone to call me to refund money for a car I never got. It was there fault I got my refund for not getting the damn car and they decide to charge another 130 bucks. Absolutely unacceptable and the fact that. I have to wait for a call back to get money for something I never obtained back is worse

Malissa Brown (04/13/2021)

The service was excellent. Paula went beyond customer service to ensure we got exactly was was needed.

Nicole Arruda (04/02/2021)

Worst customer service ever. Ruined our vacation. Manager was not there or available to help with computer issues. Only 1 service agent with a line out the door. Completely unprofessional and rude! Stay away from this Avis!!

cmasavings ebay (11/08/2020)

I have been renting with Avis budget group for 2 months. I have a maintenance issue with my vehicle. I came into this location since I was passing through the area. The associate told me I could go to Jiffy lube and get the oil changed myself. I stated this is a rental vehicle I shouldn’t have to be performing maintenance on it since I do not own it. I wanted a simple exchange and they had 20+ cars in the lot. I then spoke to Paulette Daley who is the manger. She claims that Avis customer service which I called earlier to confirm they had vehicles have no idea what her inventory is. Poor communication between the headquarters and her in my opinion. A simple exchange would’ve taken a few minutes. Instead she wanted to refuse costumer service courtesy. She claimed all the 20+ vehicles on the lot needed maintenance. Hard to believe. Very poor communication, costumer service, and hospitality.

Abedin Ambakhutwala (01/03/2021)

The local locations within the city have very less options and also the cars are not so great. The location where I rented from had just one car and that one was reeking of cigarette smoke smell. Now, since that location did not have any other car, I had to drive with that smell throughout my trip...very bad experience!!

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